Expert Witness Research Analyst

Relx

Full-time

10,001+ employees

Management of Companies and Enterprises

About the position

The Expert Witness Research Analyst at LexisNexis is responsible for conducting thorough research and delivering accurate expert witness information to clients. This role supports the legal community by ensuring timely and reliable research results, advocating for customer satisfaction, and collaborating effectively within the organization.

Responsibilities

• Conducting required research utilizing internal and external resources.
• Managing the life cycle of expert witness search requests while maintaining efficiency through multitasking.
• Delivering clear, concise, accurate, timely, and thorough communication to internal and external customers.
• Applying established standards to the order management process to effectively meet departmental objectives.
• Advocating for customers by reporting feedback and resolving issues effectively on the first pass.
• Collaborating across the organization and working cooperatively in a team environment.

Requirements

• Possess a Juris Doctorate or Paralegal credential with a solid foundation in legal research and practical experience.
• Experience with Lexis Advance and Lexis + products is advantageous.
• Possess excellent PC skills, including proficiency in Windows OS and Microsoft Office.
• Adept at basic troubleshooting and have a minimum typing speed of 40 words per minute.
• Able to give and receive information in an effective professional manner, with excellent communication and interpersonal skills.
• Show dedication by efficiently resolving customer issues and demonstrate sharp business acumen in assessing decision impact on customer satisfaction.

Nice-to-haves

• Equivalent education/experience will also be taken into consideration.