Expert

Apple - Edina, MN

Part-time,Full-time - Entry Level

Edina, MN

Computer and Electronic Product Manufacturing

About the position

The Expert position at Apple Store is focused on delivering exceptional customer experiences by introducing customers to Apple products and services. This role involves mentoring team members, fostering an inclusive culture, and turning customer curiosity into loyalty through meaningful interactions and customized solutions. Both full-time and part-time opportunities are available, emphasizing the importance of product knowledge and sales leadership.

Responsibilities

• Engage with customers to provide exceptional service and product knowledge.
• Mentor team members and serve as a role model within the store.
• Foster a culture of inclusion and belonging among team members.
• Meet and exceed established performance goals in sales and customer satisfaction.
• Stay updated on new products and initiatives, sharing knowledge with the team.
• Turn customer curiosity into interest and ownership of Apple products.

Requirements

• Demonstrated proficiency in technology, particularly Apple products.
• Proven experience in sales and technology solutions.
• Ability to consistently deliver great customer experiences.
• Strong people skills, including approachability and empathy.
• Flexibility with work schedule based on business needs.

Nice-to-haves

• Experience in developing customer loyalty.
• Curiosity to learn and respect for others' differences.
• Passion for Apple and ability to inspire others about its offerings.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs and purchase stock at a discount.