EXPORT HOUSEHOLD GOODS OPERATIONS COORDINATOR

Schumacher Cargo Logistics - Gardena, CA

Full-time

Gardena, CA

Truck Transportation

About the position

The Export Household Goods Operations Coordinator plays a crucial role in ensuring seamless communication and service delivery between the Sales Relocation Specialist and customers. This position is responsible for managing new customer files, coordinating shipment details, and ensuring that all necessary documentation is completed accurately and efficiently. The coordinator will receive new shipment information from the Sales Relocation Specialist and will be tasked with opening new files in the company software. This includes having customers complete the On-Line Booking Form and accepting service Terms & Conditions, as well as emailing new customers all pertinent information and confirmation details. In addition to managing new customer files, the Export Coordinator will handle freight bookings. They will work closely with the Sales Relocation Specialist to determine which carrier will handle the freight for each shipment. The coordinator will open shipment bookings with the carrier based on the dates coordinated with the customer and will communicate freight details, including Estimated Time of Departure (ETD) and Estimated Time of Arrival (ETA), to the customer. They will also prepare the necessary documentation for handover to Export Operations. Once shipments have departed, the coordinator will be responsible for sending customers important documentation, including the Bill of Lading, Service Invoice, Marine Insurance Certificate, and Customer Notice of Departure. They will also send shipment documentation to the consigned overseas destination agent and request Proof of Delivery (POD) from the destination agent. Throughout this process, the coordinator will update the company software with all relevant data to ensure that files are closed accurately and in a timely manner.

Responsibilities

• Receive new shipment information from Sales Relocation Specialist to open new files in company software.
• Have customers complete the On-Line Booking Form and accept service Terms & Conditions.
• Email new customers all pertinent information and confirmation details.
• Coordinate with new customers regarding pick-up time and date, and gather all missing shipment details.
• Gather all missing paperwork for Export & Import Customs processing in respective countries and enter updated data into company software.
• Open shipment booking with Carrier as advised by Sales Relocation Specialist.
• Email customers with freight details containing ETD and ETA information.
• Enter Overseas Destination Instructions in each House Bill of Lading.
• Prepare file for handover to Export Operations.
• Email customers with Bill of Lading, Service Invoice, Marine Insurance Certificate, and Customer Notice of Departure with complete shipping details.
• Send shipment documentation to consigned overseas destination agent and request POD from destination agent.
• Update company software with all data to close file.

Requirements

• Basic school education.
• Must have worked in a logistics company.
• Good computer skills with experience in industry software programs.
• 2 years previous experience handling export documentation.
• Knowledge of Bill of Ladings, both Master & House.
• Ability to work in a team environment.
• Ability to understand how export files are handled, maintained, and updated.
• Calm and collective demeanor, able to discuss file procedures with colleagues and relate issues to the department manager clearly and in detail.