Express Writer

Tuttle-Click Automotive Group - Irvine, CA

Full-time - Entry Level

Irvine, CA

About the position

The Express Writer position at Tuttle-Click CDJR involves overseeing service orders and ensuring a high level of customer service in the Drive Lane. The role focuses on managing customer experiences, distributing work among technicians, and maintaining service quality standards. This position is integral to the dealership's operations, ensuring that customer inquiries are handled effectively and that service department functions run smoothly.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt and courteous service.
• Take ownership of the customer's experience to leave a positive impression.
• Provide concierge support for all owner inquiries, both phone and in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions regarding vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and order necessary parts and tools.
• Oversee administration of warranty claims and supervise the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factories and foster positive employee relations.

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional and well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license.

Benefits

• Family owned & operated since 1946
• Employee Appreciation Day
• Flexible Schedules
• Competitive Salary
• Medical Plan
• Dental Plan
• Life Insurance
• Paid Holidays
• Paid Time Off
• 401(K) w/ Employer Contribution
• In House Training
• Employee Assistance Program
• Wellness Program
• Educational Assistance for Dependents
• Employee Discounts on Sales, Service & Parts
• Shoe assistance program for Service Department