Extended Coverage I

$40,000 - $62,130/Yr

Covenant Transport - Chattanooga, TN

Full-time - Entry Level

Chattanooga, TN

Truck Transportation

About the position

The Extended Coverage I position at Covenant Logistics serves as a crucial operational link between the company, professional drivers, and customers. This role involves managing fleet operations and customer interactions outside of regular business hours, focusing on coaching drivers, ensuring safety and compliance, and implementing cost initiatives while reporting on business results.

Responsibilities

• Coach/Mentor a team group of experienced professional drivers
• Provide excellent customer relations
• Ensure safety and regulatory compliance
• Implement cost initiatives
• Complete assigned projects
• Report business results
• Review the shift turnover from the previous shift and take the required action
• Work with other internal departments to resolve customer or company issues when necessary
• Maintain measurable items to indicate how well the team/account is performing
• Track and trace the trucks in the morning and through the day
• Track and manage home time requests in accordance with accounts expectations
• Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover
• Receive ETAs and PTAs and manage throughout the day
• Receive confirmations of load assignments
• Driver retention of a quality driving force through exceeding the needs of our drivers during off hours
• Develop an effective working relationship with assigned professional drivers and understand the needs and performance of each professional driver
• Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver
• Manage and solicit business from a specific or assigned number of customers by using daily available capacity
• Solicit freight from existing customer base when demand indicates
• Negotiate freight rates with customers that do not have contract rates
• Communicate with customer to maintain good miles as well as meet operational needs (Home time, safety, maintenance, etc.)
• Commit to and receive detailed customer load information by telephone, fax, or electronic tendering
• Input all load information into computer system accurately to ensure system integrity
• Monitor and trace loads so that follow up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur
• Anticipate and facilitate problem resolution on load issues to meet or exceed total satisfaction of customers
• Assist in collecting and maintaining current customer information in the system.

Requirements

• 1+ Experience in Transportation industry, preferably in Fleet Management, Load Planning or Customer Service
• High school diploma required
• Bachelor's Degree and/or 2 Years equivalent work experience in Business, Logistics, or other closely related field preferred
• Knowledge of DOT regulations and Driver HOS
• Excellent interpersonal and organization skills
• Ability to work in a fast paced and always changing environment
• Ability to demonstrate a high level of proficiency in Microsoft Office Products
• Self-motivated with the ability to work unsupervised

Nice-to-haves

• AS400 experience preferred

Benefits

• 401(k) match
• Full Health Benefits Package (Medical, Dental, Vision, Telemedicine)
• Short & Long Term Disability
• Health Savings Account
• Life Insurance
• Paid Time Off (Holidays, Birthday, Wellness Day, Vacation & Sick Time)
• Cultural Perks (Casual Dress, Tuition Reimbursement, Employee Discount Program)
• Dependent Care Flexible Spending Account
• Adoption Assistance
• Employee Assistance Program