Eyewear Customer Service/Sales Advisor Part Time

MyEyeDr. - Newport News, VA

Part-time - Entry Level

Newport News, VA

Ambulatory Health Care Services

About the position

As an Eyewear Consultant for MyEyeDr., you will play a crucial role in providing personalized eyecare and exceptional customer service to patients. This part-time position involves assisting patients with eyewear selection, explaining insurance benefits, and collaborating with doctors to ensure a seamless patient experience. The role requires a friendly, patient-centric approach and offers training for those without optical experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising on their needs.
• Assist patients in the eyewear/frame/lens selection process using knowledge of product lines.
• Consistently deliver sales plans and office goals through relationship building with patients.
• Provide comprehensive explanations of insurance benefits to patients.
• Utilize company training to fit, measure, and adjust eyeglasses from a wide selection of eyewear.
• Complete optometric tasks in partnership with the Office Optometrist.
• Collaborate with doctors and team members to provide a seamless patient experience.
• Communicate and demonstrate MyEyeDr. values and brand philosophy while working with patients.
• Participate in other office duties as assigned.

Requirements

• Experience in a customer-facing or sales-related position (Retail, Hospitality, or Optical preferred).
• A proactive approach to problem-solving with an entrepreneurial spirit.
• Willingness to learn about the industry, products, and services.
• Ability to sell with a desire to meet office goals and a positive attitude.
• Friendly, caring, and patient-centric demeanor in a fast-paced environment.
• Team player willing to collaborate for the best patient experience.

Nice-to-haves

• Optical experience (not required but preferred).

Benefits

• Vision insurance
• Associate discounts on products
• Role-specific training programs