F&B Hospitality Mentor (Restaurant Supervisor)

Unclassified - Oroville, CA

Full-time - Mid Level

Oroville, CA

About the position

The F&B Hospitality Mentor (Restaurant Supervisor) is responsible for supervising and mentoring front-end team members in a hospitality setting. This role emphasizes the importance of providing exceptional guest experiences while fostering a positive work environment for team members. The mentor will lead by example, ensuring adherence to hospitality standards and operational procedures.

Responsibilities

• Promptly greet and seat patrons as they arrive
• Collaborate with FOH and BOH TEAM to ensure a high-quality guest experience
• Practice and promote a strong culture of 'Hospitality'
• Monitor accuracy of payment transactions, especially for Tier Resort Benefit Card holders
• Accurately operate POS System as required
• Inspect and Test currency to avoid accepting counterfeit bills
• Assist with inventory requisitions and par management
• Practice & promote all applicable food service health safety regulations and procedures
• Oversee the onboarding, training and development of new and tenured team members
• Address and take action to resolve complaints and issues from guests
• Practice & promote Responsible Beverage Service (RBS) policies
• Oversee daily financial reporting and reconciliation, including bank balancing and tip reports
• Perform other duties as assigned

Requirements

• High school diploma or GED Equivalent
• Minimum of one (1) year in a F&B or Hospitality Leadership role
• 3+ years of experience in varied Food & Beverage positions including Cashier, Server or Busser
• Strong leadership and successful supervision of food service operations
• Demonstrates a strong spirit of genuine hospitality
• Proficient in effective training and development techniques
• Excellent communicator with strong verbal and written communication skills
• Sound critical thinking skills
• Ability to perform all supervised positions at a proficient level

Nice-to-haves

• Casino experience is a plus
• Training in food safety and responsible beverage service

Benefits

• Health insurance
• Paid time off
• Employee discounts