F&B Manager - CBK

Gun Lake Casino • Wayland, MI

428d

About The Position

The F&B Manager at Gun Lake Casino is responsible for leading and directing the front-of-the-house team to deliver AAA Four Diamond level service. This role requires a deep understanding of various cuisines and the Four Diamond steps of service, along with effective leadership skills, creativity, and a passion for providing exceptional dining experiences. The F&B Manager oversees daily restaurant operations, staff training, and ensures compliance with health and safety standards while fostering a positive work environment.

Requirements

• Must be 21+ years of age.
• High School Diploma or GED required.
• At least five (5) years of food and beverage service experience in a fast-paced, specialty retail restaurant required.
• Casual and Fine Dining service styles preferred.
• At least three (3) years as a restaurant General Manager or five (5) years as a restaurant Assistant General Manager having full P&L responsibility required.
• Ability to speak, write, and communicate in English required.
• Comprehensive understanding of various food, wine, spirits, and beverage knowledge with some culinary background or experience preferred.
• Comprehensive administrative knowledge, which includes profit and loss statements, cost control, menu planning, budgeting, training, inventory control, and sanitation required.
• Demonstrated ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Demonstrated ability to control operational costs and improve financial results.
• Demonstrates a high proficiency in written business communications to effectively present data and analyses for operational improvements.
• Must demonstrate sound judgment and maturity in decision-making ability, even when dealing with difficult situations.
• Must possess and demonstrate strong leadership skills and ability that will enhance and exemplify Gun Lake Casino Resort's 'Unsurpassed' Service Standards.
• Must hold/maintain certification with handling (ServSafe) and Alcohol Awareness (TIPS) and the ability to gain/maintain training requirements from both programs.
• Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
• Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
• Demonstrated ability to work independently with minimal direction.

Nice To Haves

• Comprehensive understanding of various cuisines and culinary techniques.
• Experience in marketing strategies for restaurants.

Responsibilities

• Set clear expectations and provide ongoing training to ensure Team Members deliver exceptional experiences.
• Teach and train the proper steps of service ensuring consistency in delivery.
• Foster a positive work environment that encourages teamwork and professional growth.
• Oversee all aspects of daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.
• Implement and enforce health and safety standards to maintain a clean and safe environment for guests and staff.
• Monitor food quality, presentation, and portion control to ensure consistency and guest satisfaction.
• Practice, support, and promote Gun Lake Casino Resort's 'Unsurpassed Service' and AAA Four Diamond service standards at all times.
• Maintain a strong knowledge of the menu offerings, including ingredients and preparation methods, to assist guests with menu selections and accommodate special requests.
• Interact with guests to ensure an outstanding dining experience and promptly address any concerns or feedback.
• Work closely with the marketing team to develop and implement marketing strategies to attract new guests and retain existing ones.
• Monitor and manage restaurant expenses, including food, beverage, supplies, and labor costs to maximize profitability while maintaining high-quality standards.
• Analyze sales reports and P&L's to identify opportunities for revenue growth and cost-saving initiatives.
• Implement pricing strategies and promotions to drive sales and increase customer loyalty.
• Participate in the creation of annual budgets and manage and lead the unit in all forecasting and cost controls to meet or exceed unit operating financial potentials and goals.
• Ensure compliance with Serve-Safe food safety and sanitation regulations, maintaining a clean and organized kitchen environment.
• Collaborate with the culinary team to understand guest preferences, receive feedback, and adjust to enhance the overall dining experience.
• Evaluate, oversee, and provide coaching opportunities regarding the job performance of Team Members.
• Ensure that all Team Members are knowledgeable of and adhere to all Gun Lake Casino Resort's Standards, policies, and procedures for the department.

Benefits

• Health insurance
• Paid time off
• 401k plan
• Employee discounts
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED