F&B Server - Native Lights

Tonkawa Hotel & Casino - Tonkawa, OK

Full-time

Tonkawa, OK

Amusement, Gambling, and Recreation Industries

About the position

The F&B Server at Tonkawa Hotel & Casino is responsible for providing efficient and correct service of food and beverages to patrons, ensuring a welcoming and comfortable dining experience. The role involves various tasks from taking orders to serving food, and requires adherence to casino procedures and state laws.

Responsibilities

• Escort customers to their tables.
• Assist customers with seating arrangements.
• Answer phones to take to-go orders and greet, seat, and thank guests.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Take orders from patrons for food or beverages.
• Write patrons' food orders on order slips, memorize orders, and enter orders into computers for transmittal to kitchen staff.
• Prepare hot or cold beverages.
• Check patrons' identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Inform customers of daily specials.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Process customer bills or payments.
• Collect payments from customers.
• Communicate with customers to resolve complaints or ensure satisfaction.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Clean tables or counters after patrons have finished dining.
• Clean food preparation areas, facilities, or equipment.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, and taking out trash.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED or equivalent strongly preferred.
• Previous server experience preferred.
• Valid HIS Food Handlers Certificate required.
• Current ABLE Commission Liquor License required.
• Excellent communication skills both written and verbal.
• Ability to responsibly handle cash transactions.
• Ability to consolidate and coordinate needs for all tables within their section.
• Ability to work in a team environment.
• Excellent customer service skills.
• Understanding and compliance with all Company and departmental rules and regulations, policies and procedures.
• Knowledge of common safety hazards and precautions to establish a safe work environment.