F&B Server PM

Omni Viking Lakes Hotel - Eagan, MN

Full-time

Eagan, MN

About the position

The F&B Server PM position at the Omni Viking Lakes Hotel is designed for individuals who are passionate about providing exceptional customer service in a dynamic and upscale environment. This role involves waiting on and serving guests in the hotel’s restaurant, ensuring that every guest receives extraordinary service in accordance with Omni standards. The server will be responsible for maintaining a thorough knowledge of the food and beverage offerings, including wine service, and will be expected to follow proper steps of service standards to enhance the dining experience. In addition to serving food and beverages, the F&B Server PM will support the new Omni Safe and Clean protocols, which are essential for maintaining a safe dining environment in light of Covid-19. The server must be familiar with the restaurant's floor plan, table numbers, and seat numbers to ensure accurate and timely service. Responsibilities also include taking food and beverage orders, upselling items, and tending to all guest needs during their visit. The server will communicate effectively with the culinary team regarding meal requirements, allergies, and special requests, ensuring that all guests have a pleasant dining experience. The role requires the server to complete station set-up and breakdown, maintain cleanliness in the restaurant, and assist in training new associates. The F&B Server PM will also be expected to cross-train among other food and beverage outlets as needed, maintain knowledge of the property and its amenities, and report any maintenance needs to management. This position is ideal for individuals who thrive in a fast-paced environment and are committed to delivering high-quality service to guests.

Responsibilities

• Provide outstanding service to restaurant guests in a friendly and professional manner, following proper steps of service standards.
• Support new Omni Safe and Clean protocols throughout the spa to support Omni's Covid-19 related sanitation protocols.
• Maintain complete knowledge of food and beverage offerings, including wine service.
• Understand the floor plan, table numbers, and seat numbers.
• Deliver food to correct tables according to ticket, floor plan, and seat numbers.
• Greet all guests pleasantly, using surnames when obtained.
• Take food and beverage orders and upsell as often as possible.
• Attend to all needs of the guest during their visit to the restaurant.
• Familiarize with and adhere to all liquor liability laws.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Send orders using MICROS system, present accurate check to guest and process payment.
• Complete station set-up and breakdown/side-work, including ensuring salt and pepper, and sugar caddies are always full.
• Polish and clean all water glassware in assigned station during each shift.
• Maintain tabletop items and fold napkins according to specified standards.
• Bus tables whenever needed due to circumstances and dust all tables to include table legs.
• Alert the manager immediately if a member or guest has a suggestion, complaint, or issue.
• Maintain cleanliness of the restaurant.
• Assist in the orientation and training of new associates.
• Assist in seating guests and answering phones for restaurant and room service as needed.
• Cross train among other food and beverage outlets as needed.
• Maintain knowledge of the property and its amenities.
• Ensure all products are within date and use the FIFO method of storage.
• Report to the restaurant Supervisor or management any need for housekeeping and/or repairs of restaurant space or equipment.
• Set tables to specifications and carry trays as needed.
• Attend department meetings and other required company training.
• Perform any other duties as assigned by management.

Requirements

• Must be at a minimum of 18 years old.
• Two years serving experience required.
• Previous serving and guest service experience required, upscale hotel or resort experience is strongly preferred.
• Must have and maintain current TIPS, ServSafe or equivalent alcohol training.
• MICROS Experience preferred.
• Must be able to communicate effectively.
• Must consistently demonstrate excellent interpersonal skills, be teamwork-oriented, and exhibit a positive attitude.
• Must be willing to work a flexible schedule, including weekends, holidays, and evenings.
• Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
• Must be able to work in a fast-paced environment and multitask.