F&I Manager

Lithia Motors - Wesley Chapel, FL

Full-time - Mid Level

Wesley Chapel, FL

251-500 employees

Motor Vehicle and Parts Dealers

About the position

The F&I Manager at Mazda of Wesley Chapel is responsible for providing exceptional customer service while assisting customers in selecting products that protect their vehicle purchases. This role involves working closely with lenders to secure financing approvals and ensuring all vehicle purchase paperwork is completed accurately and promptly. The F&I Manager also follows up on receivables and engages with the sales team to enhance customer satisfaction during transactions.

Responsibilities

• Help customers choose protection packages for their vehicle by presenting all products and their benefits.
• Ensure financing for customers by building professional relationships with lenders and working with them to get the best financing available.
• Submit deals to banks electronically using appropriate dealer systems.
• Enter transactions accurately into ADP and bank approval systems.
• Process all transaction paperwork and ensure it meets the needs of the office, state-specific DMV, and lender requirements.
• Track deal receivables and follow up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
• Participate in store meetings including Sales Receivables, Save-a-Deal, and Store Manager meetings.
• Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer's satisfaction.
• Follow up with customers as a courtesy reminder for purchased products requiring customer action.
• Assist Sales Team with customer engagement in the sales department during peak traffic times.
• Obtain all appropriate licensing within 90 days from the date of hire.

Requirements

• 2+ years of dealership finance experience is required.
• Prior automotive sales management experience is a plus.
• A team player focused on providing exemplary customer service.
• Self-motivated with the ability to set and achieve targeted goals.
• Excellent interpersonal communication skills with a working knowledge of computers.
• Acceptable driving record and a valid driver's license in your state of residence.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs