F&I Manager

$150,000 - $150,000/Yr

Bristol Auto Mall - Levittown, PA

Full-time - Manager

Levittown, PA

About the position

The Finance & Insurance (F&I) Manager at Bristol Auto Mall is responsible for selling finance and insurance programs to used car buyers while ensuring compliance with ethical standards. This managerial role involves overseeing the loan origination process, maintaining relationships with lenders, and enhancing customer satisfaction throughout the purchasing experience.

Responsibilities

• Oversee dealership customer loan origination and approval process.
• Establish and maintain strong relations with lenders.
• Determine the customer's need for financing and explore payment options.
• Establish a positive relationship with customers as they are presented products and services.
• Present warranties, credit insurance, GAP insurance and other beneficial products offered by the dealership.
• Secure and finalize transactions in a legal and ethical manner while maintaining a high level of productivity.
• Meet monthly forecast for finance and insurance income, penetration levels and customer satisfaction.
• Accurately prepare all federal, state, and dealer paperwork related to the transaction and submit to the dealership's Accounting Department in a timely manner.
• Enhance customer satisfaction during the entire purchase experience.
• Supervise the financial services associates to ensure individual and department goals are met.
• Demonstrate behavior consistent with company values in all interactions with customers, co-workers, and vendors.

Requirements

• 3 years of customer service experience (preferred).
• 2 years of F&I experience (preferred).
• 2 years of experience in a car dealership (preferred).
• Ability to perform under pressure in a fast-paced work environment.
• Competence in mathematics for quick calculations.

Benefits

• Employee assistance program
• Employee discount