F&I Manager

Audi Dominon - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

1,001-5,000 employees

About the position

The F&I Manager at Audi Dominion is responsible for securing vehicle sales and protecting the front-end gross while providing exceptional customer service. This role involves adhering to company policies, maintaining relationships with lending sources, and ensuring accurate documentation of finance deals. The F&I Manager will also be involved in training sales staff on F&I products and maintaining up-to-date information on financing options and insurance policies.

Responsibilities

• Secure the sale of the vehicle and protect the front-end gross.
• Treat every customer in a friendly, professional manner, regardless of their financing or purchasing decision.
• Learn and adhere to the Cavender Auto Family F&I Policies and Procedures.
• Maintain minimum acceptable standards regarding the sale of F&I products and financing.
• Establish and maintain good working relationships with several lending sources.
• Submit all paperwork to and obtain approval from finance sources on all finance deals.
• Finalize all paperwork necessary in the car deal in a timely manner and submit to the accounting office.
• Ensure accuracy of information in all transactions.
• Maintain a Daily Operating Control and review regularly with the General Manager.
• Acquire required insurance licenses and keep them current.
• Provide Sales Managers with an average interest rate on a monthly basis for customer payments.
• Set up and maintain a program to ensure a 100-percent turnover ratio to the F&I department.
• Attend and participate in sales meetings.
• Instruct salespeople in proper endorsement of F&I products and dealership financing.
• Maintain an up-to-date manual including current lender rates and incentives, and prices on all F&I products.
• Assist in customer claims on F&I products and follow up to ensure resolution.
• Set up monthly forecasting in conjunction with the sales department forecasting and meet monthly objectives.
• Maintain insurance files including policies, rates, claim forms, and procedures.
• Collect and safeguard all money and fees required in transactions.

Requirements

• High School Diploma or GED is required.
• Valid driver's license.
• 2 or more years of experience in a dealership F&I Department, selling financial services, or auto sales.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills and detail-oriented.
• Ability to sell a minimum quota according to dealership standards.

Nice-to-haves

• Experience in financial sales
• Dealership experience

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Employee discount
• Life insurance
• Pet insurance