F&I Manager

$120,000 - $200,000/Yr

Jim Coleman Automotive - Ellicott City, MD

Full-time - Mid Level

Ellicott City, MD

About the position

The F&I Manager at Jim Coleman Automotive is responsible for leading the Finance and Insurance team, focusing on providing exceptional customer service while maximizing profitability through effective deal structuring and product sales. This role involves overseeing the F&I sales process, maintaining relationships with lenders, and ensuring compliance with all paperwork and reporting requirements.

Responsibilities

• Lead the Finance and Insurance team to provide exemplary customer service.
• Structure deals and close product sales effectively.
• Monitor the F&I sales process to maximize profitability.
• Assist in presenting service contracts, GAP, and other ancillary products.
• Oversee the customer loan origination and approval process, maintaining relationships with lenders.
• Accurately prepare and submit all federal, state, and dealer paperwork to the accounting department.
• Establish and maintain monthly forecasted income and customer satisfaction index (CSI) scores.
• Generate monthly, quarterly, and year-end reports.

Requirements

• Experience in automotive finance and insurance management.
• Proficiency in Dealertrack and menu presentation/setups.
• Strong customer service skills and a team player mentality.

Nice-to-haves

• Ignite Knowledge experience is a plus.

Benefits

• Health Insurance (medical, dental, and vision)
• 401(k)
• Sick Leave (SSL)
• Paid holidays
• Paid vacation