F&I Manager

Elder Ford Of Tampa - Tampa, FL

Full-time - Mid Level

Tampa, FL

Motor Vehicle and Parts Dealers

About the position

The F&I Manager at Elder Ford of Tampa is responsible for providing exceptional customer service in the automotive finance and insurance sector. This role involves assisting customers in selecting protection products for their vehicle purchases, obtaining financing approvals from lenders, and ensuring all transaction paperwork is completed accurately and timely. The F&I Manager also follows up on receivables and collaborates with the sales team to enhance customer engagement during peak traffic times.

Responsibilities

• Provide exceptional customer service while assisting customers in choosing vehicle protection products.
• Work with lenders to obtain financing approval for customers.
• Complete all vehicle purchase and associated paperwork accurately and on time.
• Follow up on and collect receivables related to vehicle purchases.
• Help customers choose protection packages by presenting all products and their benefits.
• Build professional relationships with lenders to secure the best financing options for customers.
• Submit deals to banks electronically using the appropriate dealer system.
• Enter transactions accurately into ADP and bank approval systems.
• Process all transaction paperwork ensuring it meets office, DMV, and lender requirements.
• Track deal receivables and follow up on outstanding items for contract funding.
• Participate in store meetings including Sales Receivables and Store Manager meetings.
• Interact with sales team and managers to ensure accurate transaction completion and customer satisfaction.
• Follow up with customers as a courtesy reminder for purchased products requiring action.
• Assist the Sales Team with customer engagement during peak traffic times.
• Obtain all appropriate licensing within 90 days from the date of hire.

Requirements

• 2+ years of dealership finance experience is required.
• Prior automotive sales management experience is a plus.
• Excellent interpersonal communication skills and working knowledge of computers.
• Self-motivated with the ability to set and achieve targeted goals.
• Acceptable driving record and a valid driver's license in your state of residence.

Nice-to-haves

• Experience in sales management.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Health insurance
• Life insurance
• Paid holidays