Facilitator/Case Manager

$53,456 - $53,456/Yr

Fresno County Economic Opportunities Commission - Fresno, CA

Full-time

Fresno, CA

Transit and Ground Passenger Transportation

About the position

The Facilitator/Case Manager plays a crucial role in the Health Services Division by assisting with programmatic and administrative responsibilities. This position aims to empower individuals to become healthy, self-sufficient, and contributing members of the community. The role involves direct interaction with clients, assessing their needs, and coordinating services to support their well-being.

Responsibilities

• Maintain case history records and prepare reports.
• Interview clients individually, in families, or in groups to assess their situations and determine required services.
• Serve as a liaison between students, homes, schools, and various services to help children facing challenges.
• Develop and review service plans in consultation with clients and perform follow-ups.
• Address legal issues related to child welfare and assist with hearings.
• Counsel parents on child-rearing problems and determine further actions if needed.
• Consult with parents and school personnel to identify and solve behavioral issues.
• Arrange for necessary medical and psychiatric tests for clients.
• Refer clients to community resources for various services and provide guidance on applications.
• Counsel individuals and groups on issues like mental health, unemployment, and substance abuse.
• Provide or arrange support services to prevent serious problems from developing.
• Collect supplementary information to assist clients effectively.
• Ensure a safe and healthy work environment.
• Assist with the project's day-to-day operations, including managing budgets and documentation.
• Develop and deliver health education and outreach activities.
• Build and maintain relationships with staff, partners, and youth participants.
• Facilitate health education sessions in collaboration with various stakeholders.
• Promote participation and create a welcoming environment for clients.
• Maintain effective communication with the Project Coordinator.
• Coordinate care and ensure integration of health education services with other services.
• Increase community awareness of Health Services through various outreach efforts.
• Provide progress reports required for program implementation.
• Monitor and collect data for evaluation and performance measures.
• Review outreach education materials and curriculum.
• Administer surveys and pre/post-tests as required.
• Maintain confidentiality of participant records.
• Attend required staff meetings and trainings.
• Travel for agency business using personal transportation.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

Requirements

• Associates or Vocational Degree in Social Work, Counseling, Nursing, or related field required.
• Bachelor's Degree in Social Work, Counseling, Health Education, or related field preferred.
• Minimum three years of work-related experience in public health or teaching required.
• Minimum three years of experience in effective group facilitation and creating successful connections with participants required.
• Ability to work well with a diverse population and develop collaborative relationships with service providers.
• Ability to maintain confidentiality and promote diversity and inclusion.
• Understanding of early childhood care and education, early intervention, and child development trends.
• Ability to analyze and utilize data sets for service coordination.
• Strong administrative and organizational skills.
• Ability to maintain a balance among multiple priorities.
• Strong customer service skills and self-motivated work ethic.
• Effective presentation, written, and verbal communication skills.
• Valid California driver's license and reliable transportation.

Nice-to-haves

• Bilingual English/Spanish or other secondary language preferred.
• Proficient in Microsoft Office Suite and related business software.