Facilities Manager

Harvard University - Boston, MA

Full-time - Mid Level

Hybrid - Boston, MA

501-1,000 employees

Educational Services

About the position

The Facilities Manager at Harvard University plays a crucial role in overseeing the coordination and completion of facilities-related work across the campus. Reporting to the Associate Director of Facilities, this position is responsible for enhancing customer service, managing capital projects, and ensuring compliance with safety and maintenance standards. The role requires collaboration with various stakeholders, including trades staff and external vendors, to maintain high operational standards and improve vendor diversity and inclusion initiatives.

Responsibilities

• Coordinate and schedule work requests with customers and stakeholders across the HBS campus.
• Enhance Facilities customer service reputation by providing exceptional customer service and assisting trades staff.
• Work closely with Mechanical, Electrical, and Plumbing (MEP) trades staff to facilitate complex work requests.
• Utilize ServiceNow (SN) to monitor work order completion rates and drive completion of aging work orders.
• Develop reports, metrics, and KPIs related to facilities operations.
• Manage assigned Facilities related capital projects, including budget tracking and contractor coordination.
• Oversee repair and preventative maintenance of kitchen equipment in collaboration with the Senior Director of Campus Services.
• Conduct mechanical room inspections focusing on organization and safety issues.
• Schedule and track preventative maintenance tasks in collaboration with the Facilities team.
• Assist with leak investigations and coordinate with stakeholders.

Requirements

• Bachelor of Science degree in Engineering required.
• Minimum 5 years of applicable experience in facilities, construction, or related project management required.
• Experience with operations management of multiple facilities and structures desired.
• Strong leadership skills to develop and maintain relationships with customers and stakeholders.
• Proven facilities experience providing high-quality customer service.
• Strong knowledge of building systems and experience with Building Management Systems (BMS) desired.

Nice-to-haves

• Experience working in a university setting desired.
• Strong interpersonal skills and ability to build relationships with other departments and vendors.
• Creative problem-solving and analytical skills.
• Ability to work under tight deadlines on multiple projects simultaneously.

Benefits

• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid parental leave