Facilities Operations Process, Data, and Technology Analyst

Creighton University - Omaha, NE

Full-time - Mid Level

Omaha, NE

Educational Services

About the position

Creighton University's Facility Management team is seeking a Facilities Operations Process, Data, and Technology Analyst. This role is pivotal in enhancing the operation and improvement of key business processes, data management, technology solutions, and analytics/reporting to support Facilities Management operations and other assigned areas. The analyst will facilitate the implementation and execution of operating processes within Facilities Management, utilizing the AIM database, workflow, and reporting tools. The position involves supporting managers in facilities operations by generating reports, monitoring data quality, documenting operating processes, managing system upgrades, and providing training on technology tools used in Facilities Management. The analyst will also review utility billing against contracts, track trends, forecast usage, and verify current rate structures for potential cost savings. Additionally, the role includes tracking contracted services to identify cost-saving measures through trend analysis, balancing and closing capital projects, and enhancing campus service transparency by developing communication methodologies and reports for ticket and project requests. As a participant in all Data Governance activities for Facilities Management, the analyst will serve as a Data Steward, defining data definitions, managing data security, quality, and accessibility. The role requires collaboration with other departments to ensure integration of Facilities Management's data and reporting with the broader University context. The analyst will partner with continuous improvement leaders to document processes affecting data quality and develop improvements for enhanced data accuracy and reporting. Responsibilities also include creating standard and ad hoc queries and reports, designing and managing data sets in Tableau, and developing dashboards and reports. Throughout this role, employees are expected to uphold Creighton's core values, demonstrate a commitment to diversity, and contribute to an inclusive working and learning environment, adhering to all University Ethical Standards of Conduct and job requirements.

Responsibilities

• Facilitate operating processes within Facilities Management using the AIM database, workflow, and reporting tools.
• Support managers in facilities operations by providing reports and monitoring data quality.
• Document operating processes and manage system upgrades.
• Determine guidelines for usage and direct training for technology tools in Facilities Management.
• Review utility billing against contracts and track trends to forecast usage.
• Verify current rate structure for potential cost savings.
• Track contracted services to identify cost-saving measures through trend analysis.
• Balance and close capital projects.
• Develop communication methodologies and reports for campus service transparency regarding ticket and project requests.
• Assist operational managers by providing reporting on service trends.
• Participate in all Data Governance activities for Facilities Management as a Data Steward.
• Define data definitions and manage data security, quality, and accessibility.
• Represent Facilities Management on campus-wide Data Governance committees.
• Collaborate with other departments to ensure integration of Facilities Management's data and reporting with the University.
• Partner with continuous improvement leaders to document processes impacting data quality and develop process improvements.
• Create standard and ad hoc queries and reports.
• Design and manage data sets in Tableau and develop dashboards and reports.

Requirements

• Bachelor's degree required, with an emphasis in Business Analysis, Data Analysis, Project Management, Computer Science or MIS.
• Extensive knowledge and experience with Microsoft Excel, including complex formulas and data validation.
• Experience using technology and databases to support operational processes.
• Prior experience with Asset Works AIM system is a plus.
• Understanding of data projects, data design, and mapping, translating business requirements.
• Data-driven and analytical approach to problem-solving with effective decision-making skills.
• Strong written and verbal communication skills with good listening abilities.
• Ability to synthesize data to form general rules or conclusions.
• Advanced skills in Excel (VBA, macros), Power Query, Access, and Tableau.

Nice-to-haves

• Previous Facilities Management Operations Support experience.