Facility Manager, Airport Operations

$60,000 - $70,000/Yr

Sp Plus - Romulus, MI

Full-time - Mid Level

Romulus, MI

Personal and Laundry Services

About the position

The Facility Manager for Airport Operations at SP+ Corporation is responsible for overseeing the daily operations of airport parking facilities, ensuring effective employee relations and customer service. This role involves managing staff, coordinating activities, preparing budgets, and maintaining safety and operational standards. The Facility Manager acts as a liaison between various stakeholders and is tasked with improving facility operations and customer satisfaction.

Responsibilities

• Directs, manages, and coordinates the activities of staff and contract personnel to ensure proper facility operation.
• Prepares annual expense operating budget and ensures that the facility is operating within budget perimeters and takes appropriate remedial action on negative variance.
• Reviews and approves bi-monthly expense reimbursement report.
• Ensures that proper parking, security, cash control and customer service procedures are being followed by all employees.
• Evaluates staff performance, serves disciplinary notices and handles first-step grievances.
• Acts as primary contact between the union(s) that represents the various classifications of employees (if applicable to airport operation).
• Inspects grounds, facilities and equipment to ensure safe and proper working conditions and to determine necessity of repairs or maintenance.
• Initiates corrective actions as needed.
• Serves as the primary liaison between the Airport and on-site management and the local operation and Corporate offices in Chicago and Nashville.
• Leads weekly phone calls/meetings with client to report on finances, operations and on-going projects/strategies.
• Coordinates and manages routine maintenance projects as well as special projects related to facility improvements.
• Supervises the work of sub-contractors to ensure that work is done properly and per the contract.
• Coordinates facility openings/closings and determines staffing requirements to accommodate work being done while ensuring desired service levels.
• Interacts with customers as needed to answer questions, investigate complaints/violations and resolve problems.
• Monitors office audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies.
• Monitors and reviews all damage claims in order to assign responsibility for damages.
• Recommends and implements plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.

Requirements

• Bachelor's Degree strongly preferred.
• A minimum of two years management experience, preferably at a large, dynamic parking installation.
• Previous airport, customer service and union experience are highly recommended.
• Basic working knowledge of Microsoft Office applications.
• Must possess a valid state-issued driver's license with a current address and acceptable driving record.

Nice-to-haves

• Experience in airport operations or management.
• Strong customer service skills.
• Ability to handle multiple tasks in a fast-paced environment.

Benefits

• Competitive salary range of $60,000 - $70,000 annually.
• Opportunities for career advancement within the company.