Facility Manager

Cushman & Wakefield - Arlington, VA

Full-time - Mid Level

Arlington, VA

Real Estate

About the position

The Facility Manager at Cushman & Wakefield is responsible for providing leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. This role is crucial for the day-to-day implementation of policies, procedures, programs, and workplace services delivery that ensures a well-managed and well-maintained building. A significant emphasis is placed on responding positively to the concerns and needs of tenants, ensuring environmental health and safety, and maintaining quality programs in alignment with the client's goals and objectives. The Facility Manager coordinates activities, financials, vendors, and manpower required for the current and future needs of the building and operations. In this role, the Facility Manager ensures that the day-to-day operations of the facility or campus, including custodial services, life-safety measures, engineering, site services, and general maintenance, are implemented in accordance with C&W policies and client directives. The manager is tasked with overseeing all contracts, ensuring they are regularly reviewed and bid out as necessary, and verifying that invoices match contract pricing. A proactive approach is required to respond to requests from building tenants and occupants, ensuring that ongoing contract programs are effectively implemented to assess tenant needs and resolve issues promptly. The Facility Manager is also responsible for completing site-specific documentation and reports accurately and on time, including various compliance logs and manuals. This position involves preparing, reviewing, and approving budgets, financial reports, contracts, and expenditures related to the facilities. Additionally, the manager assists in developing capital budgets and contributes to long-term maintenance and improvement plans. Hiring, training, and motivating facility personnel while maintaining positive staff relations is also a key responsibility. The Facility Manager must ensure compliance with insurance requirements and coordinate claims as necessary, all while fostering a collaborative and efficient work environment.

Responsibilities

• Ensure the day-to-day operations of the facility(ies) or campus are implemented and carried out in accordance with C&W policies and client directives.
• Manage all contracts to ensure they are reviewed regularly and bid out as required; verify that invoices match contract pricing.
• Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties.
• Respond positively and promptly to requests from building tenants and occupants.
• Oversee the implementation of ongoing contract programs to assess tenant and occupant needs and ensure problems are solved promptly.
• Ensure that all site-specific documentation and reports are completed accurately and on time, including various compliance logs and manuals.
• Prepare, review, and give initial approval for budgets, financial reports, contracts, expenditures, and purchase orders related to the facility(ies).
• Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans.
• Assist in the development of capital budgets for the property, including contributions towards a five-year plan of maintenance and facility improvement.
• Collect, analyze, and report statistical data to provide accurate assessments of facility management objectives.
• Hire, train, and motivate facility personnel while maintaining positive staff relations.
• Conduct or approve performance evaluations for staff.
• Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims.

Requirements

• Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required.
• A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required.
• Experience in leasing, construction, engineering, and all facets of property operation and building management preferred.
• Experience with critical system environments desired.
• Experience in the development and implementation of programs to drive out cost inefficiencies preferred.
• CMMS/Work Order Management experience preferred.
• Ability to read and understand construction specifications and blueprints.
• Proficient in understanding management agreements and contract language.
• Excellent computer and systems knowledge, with strong literacy in Microsoft Office Suite (MS Word, Excel, and PowerPoint).
• Strong discipline of financial management including financial tracking, budgeting, and forecasting.
• Knowledge of Financial Systems (Yardi a plus).
• Skilled in Building Management Systems maintenance and monitoring.

Nice-to-haves

• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended.
• Other Engineering, Business or technical training or certifications preferred.