Facility Manager

JLL - Orange, CT

Full-time - Mid Level

Orange, CT

251-500 employees

Real Estate

About the position

The position involves managing facility services for JLL, ensuring superior customer satisfaction and achieving high performance targets. The role requires evaluating facilities, managing budgets, leading a team, and ensuring compliance with regulations while fostering client relationships and developing best practices.

Responsibilities

• Proactively manage all facility services in accordance with JLL account and client standard processes and procedures, ensuring superior customer satisfaction.
• Manage all assigned facilities to achieve the highest level KPI performance targets.
• Evaluate all assigned facilities based on the established grading, including mechanical equipment and energy effectiveness, and develop recommendations for improvements.
• Develop and manage facility operating budgets for the assigned portfolio, proactively track variances and manage within target.
• Achieve cost savings through maximizing utilization of suppliers and identifying additional efficiency opportunities.
• Lead the IFM team as a program manager or subject matter expert in one specialty discipline.
• Represent client's real estate organization at the regional level, developing and fostering regional client relationships.
• Develop and maintain a high performance team including hiring, talent and succession planning.
• Ensure compliance with client portfolio wide initiatives and required local, state and federal laws and regulations.
• Regularly attend and/or participate in training opportunities to maintain high technical, administrative and managerial competency levels.
• Develop best practices and innovations to implement on account and share with JLL.
• Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM.

Requirements

• Bachelor's degree or equivalent facilities management experience.
• 5+ years facility management experience with corporate or third party service provider.
• CFM, CPM, RPA or CSM designation is a plus.
• Strong supervisory skills with the ability to coach, mentor and train.
• Business acumen including financial planning and analysis, managing within budget and time constraints.
• Excellent interpersonal, communication, negotiation and presentation ability.
• Superior customer service, relationship building and follow up skills.
• Computer proficiency with Excel, Word, Outlook and Computerized Maintenance Management System (CMMS) required.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays