Facility Manager
JLL - San Diego, CA
posted 3 months ago
About the position
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. The role of the Facility Manager is to ensure the proper operation of all aspects of assigned facilities in accordance with the terms of the Master Service Agreement and Facilities Statement of Work. The Facility Manager must establish, operate, and maintain a comprehensive Facility Management program which allows an organization to manage and oversee the Operations and Maintenance of the Buildings, Building Systems, and Equipment, providing operational support and coordination of site services. The Facility Manager must oversee the day-to-day operations of on-site staff and contractors that operate and maintain the Buildings, Building Systems, and Equipment. This position will liaise with the client and internal facility operations teams, project teams, and building occupants to drive occupant and CRE satisfaction. This position will need to work closely with other functions in the business to support business goals to drive best-in-class and innovative service.
Responsibilities
- Provide direction/information to facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption.
- Coordinate and schedule maintenance activities; ensure appropriate follow up with customers.
- Develop and implement innovative programs, processes, and procedures that reduce short and long term operating costs and increase productivity and client satisfaction by working closely with the Global Facilities Lead, Global Engineering Director, real estate client, and business line client.
- Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
- Manage both technical and administrative staff.
- Manage vendor performance during normal and off hours, including weekends when necessary.
- Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities.
- Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography; ensure all reactive, corrective, and recurring service requests are performed timely and satisfactorily.
- Prepare, submit, and manage facility capital and operating expense plans with the clients' goals and objectives addressed, track variances and mitigate financial risks and exposures.
- Identify, develop scope, and execute short and long-term projects to support client goals.
- Perform periodic quality assurance inspections to ensure site scope services and SLAs are achieved; generate corrective action tasks as required.
- Develop staff in performance, customer service, and management skills through leadership and mentoring.
Requirements
- Bachelor's Degree in Business Management, Engineering or equivalent combination of experience and education.
- 5+ years of experience in facility management or related field.
- Certified Facility Manager (CFM), Facility Management Professional (FMP), or Sustainability Facility Professional (SFM) designations are a plus.
- Strong leadership and relationship building skills.
- Excellent verbal/written communication skills.
- Proven record of providing excellent internal and external customer service.
- Knowledge of industrial facilities management operations, safe work practices, accounting, CMMS, and building systems.
Nice-to-haves
- Experience in vendor management (4 years preferred).
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
