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Galloway Ridge - Pittsboro, NC

posted about 2 months ago

Full-time - Mid Level
Pittsboro, NC
251-500 employees
Nursing and Residential Care Facilities

About the position

The Facility & Membership Coordinator at the Duke Center for Living is responsible for overseeing the daily operations of the facility, particularly the pool and hot tub, while ensuring excellent membership services for residents and guests. This role involves maintaining facility standards, managing member contracts, and handling daily accounting tasks. The coordinator will also support the Membership Manager in outreach efforts and participate in weekend desk coverage as needed.

Responsibilities

  • Submit and follow up on general maintenance of the facility.
  • Serve as the primary Certified Pool Operator (CPO) overseeing pool and hot tub operations.
  • Ensure compliance with state and national standards for pool maintenance.
  • Provide excellent membership services to members, residents, and guests.
  • Complete member contracts and manage daily accounting and billing issues.
  • Prepare pools for inspections and complete necessary paperwork.
  • Process work orders and track follow-ups.
  • Assist Membership Manager with reporting and market outreach.
  • Oversee front desk operations and manage membership accuracy.
  • Participate in weekend rotation desk coverage.

Requirements

  • High school diploma or GED required.
  • 2 years of customer service experience.
  • Exceptional time management skills and ability to prioritize tasks.
  • Excellent interpersonal and communication skills.
  • Proficient in computer skills, including Microsoft applications.
  • Ability to multi-task effectively.
  • CPO certification within 90 days of hire.
  • Basic Cardiac Life Support (BLS) and AED certification required.

Benefits

  • 403(b) matching
  • Paid time off
  • Free membership to onsite fitness facility
  • Discounted meals
  • Education scholarships (2-year/4-year/continuing education)
  • Wellness discount on health premiums
  • Local discounts
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