Balfour Beatty - Dallas, TX
posted 3 months ago
About the position
The Facility Operations Manager at Balfour Beatty Communities is responsible for overseeing the daily activities of a team that includes maintenance technicians, groundskeepers, custodians, and various vendors or contractors within a residential community. This role is crucial in ensuring that the company’s standards for quality workmanship and customer service are consistently met, particularly in relation to change of occupancy maintenance and resident work order requests, all while adhering to Fair Housing compliance. The Facility Operations Manager will also perform maintenance job duties similar to those of technicians as needed, ensuring that all tasks are completed efficiently and effectively. In this position, the Facility Operations Manager must travel to various communities for extended periods. If an assignment exceeds two weeks, travel back to the home base will be provided on an agreed-upon basis. The role requires a proactive approach to managing the make-ready process, which includes overseeing vendors and conducting final inspections of work before residents move in. Regular physical property inspections are also a key responsibility, ensuring that all assets are properly maintained and that the community meets the high standards set by the company. The Facility Operations Manager will develop scopes of work, solicit bids, and select contractors for work order management. Additionally, this role involves supervising and training maintenance staff, groundskeepers, and vendors to maintain the community's curb appeal. Safety is a top priority, and the manager will enforce sound safety and housekeeping practices in line with the company’s ZERO Harm journey plan. Monitoring resident satisfaction through Satisfacts reviews and recommending improvements based on trends is also part of the job.
Responsibilities
- Assist with performing work orders in units and common areas, ensuring they are processed to meet/exceed company standards.
- Responsible for assisting with the make-ready process, including managing and monitoring vendors and the final inspection of the work prior to the resident's move-in.
- Conduct regular physical property inspections to ensure proper maintenance and upkeep of all assets.
- Develop scopes of work, solicit bids, and select contractors for work order management.
- Assist with supervising and training of the maintenance, grounds, and vendor activities to maintain community curb appeal to meet/exceed company standards.
- Ensure the successful execution of all company safety and environmental policies and procedures.
- Enforce sound safety and housekeeping practices following the ZERO Harm journey plan.
- Monitor Satisfacts reviews and watch for trends at sites, recommending improvements.
Requirements
- High School Diploma or GED.
- Preference will be given to technical school trainings or certifications.
- Valid and clean Driver's license and safe driving record.
- Minimum of five (5) years of property maintenance experience, multifamily/student housing preferred.
- Minimum three (3) years of supervisory experience.
- Knowledgeable in residential property facilities management.
- Required to use considerable judgment when assigning and directing work.
- Must be EPA Universal Certified.
- Must be available for night/weekend emergency call duty.
- Working knowledge of Microsoft Office Suite to include Word, Excel, and Windows XP. Experience with property management software preferred.
- Candidates should be willing to obtain Certified Apartment Service Technician (American National Standards Institute) professional designation.
- Ability to travel up to 75% of the time.
Nice-to-haves
- Experience with property management software preferred.
- Willingness to obtain Certified Apartment Service Technician (American National Standards Institute) professional designation.
Benefits
- Discretionary bonuses
- Medical and Dental Insurance starting the 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO including sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long-term disability, parental leave.
