Facility Outreach Manager

$60,800 - $70,000/Yr

ModivCare

Full-time - Mid Level

Remote

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Facility Outreach Manager is responsible for advocating within the non-emergency medical transportation (NEMT) system for patients and case managers. This role involves providing in-service training to facilities on utilizing NEMT services, promoting relationships with nursing homes, dialysis clinics, and other medical providers, and ensuring effective scheduling coordination and information sharing. The position requires strong outreach and relationship-building skills to enhance service delivery and stakeholder engagement.

Responsibilities

• Advocates within the non-emergency medical transportation system for patients and case-managers.
• Advocates on behalf of the organization's goals and initiatives within the community.
• Provides in-service training to facilities on how to use NEMT services and to promote relationships.
• Ensures facility outreach and training are conducted throughout assigned area of responsibility.
• Coordinates all community-based outreach, event planning and education.
• Develops and implements outreach strategies.
• Develops ongoing relationships with facilities through face-to-face meetings, phone calls and group presentations.
• Analyzes subscription service requests (standing orders), providing education and outreach to avoid or resolve problems and increase quality.
• Analyzes patient attendance information for prior month from facilities.
• Analyzes data and develops cost management strategies.
• Oversees all facility coordination and quality assurance activities in partnership with the Director of Operations to include staff management.
• Works to provide stakeholder engagement.
• Identifies and contracts with Sole Source TPs; responsible for the successful rate negotiation and end to end sole source contracting function.
• Leads facility networking, tracking and reporting outreach efforts.
• Collects and analyzes feedback from the community and stakeholders.
• Provides training and development of the TripCare portal.
• Provides support and guidance to more junior team members.
• Participates in other projects or duties as assigned.

Requirements

• Bachelor's Degree required.
• Five (5) plus years member service, transportation service, UR Manager in a health plan or social worker experience.
• Medical transportation management experience preferred.
• Facility based social service programs, including facility discharge planning experience preferred.
• Clinical, case management and discharge experience preferred.
• Or equivalent combination of education and/or experience.

Nice-to-haves

• Experience in facility-based social service programs.
• Experience in clinical case management.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)