Facility Program Manager

Mckinstry Fms - Columbus, OH

Full-time - Mid Level

Remote - Columbus, OH

About the position

BGIS is seeking a Facility Program Manager to join the team in the US, working remotely. This role is critical in supporting mission-critical center equipment systems, including power generation and distribution systems, uninterruptible power supplies, static transfer switches, PDUs, BAS & BMS systems, and HVAC equipment. The ideal candidate will possess a solid understanding of electrical/electronic and mechanical systems, or equivalent industry experience, complemented by proven customer service skills. Experience with industrial-level generators, Uninterruptable Power Supplies, HVAC, and power conditioning equipment is highly beneficial. The candidate should be technically proficient with test equipment such as AC/DC amp probes, digital voltmeters, phase rotation meters, battery conductance testers, battery load testers, and micro-ohm meters. This position requires significant travel, with up to 75% of the time spent traveling nationally and/or internationally to client locations for training, meetings, and other in-person events.

Responsibilities

• Completes assigned projects by utilizing appropriate resources effectively and balancing customer requirements with company strategies.
• Determines and facilitates the usage of internal and external resources required for the project.
• Responsible for the successful management and completion of projects.
• Defines customer project requirements and manages the project schedule as a visibility tool.
• Provides ongoing updates to internal teams and customers regarding project status and progress.
• Balances competing customer production priorities and negotiates compromises among projects.
• Ensures all projects are performed safely and in accordance with BGIS Safety Policies/Procedures.
• Oversees the document management process to ensure procedures and standards are established and maintained.
• Captures all customer impacting and non-customer impacting events to enhance proactive and preventative measures.
• Ensures compliance by consolidating training into a single system and producing high-level reporting.
• Establishes Key Performance Indicators and Key Factors for the Measurement and Verification Phase.
• Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of electronic or digital controls systems.
• Provides proposals for retrofits, upgrades, and/or enhancements to existing equipment.
• Responsible for ensuring high customer and employee satisfaction while maintaining profitability.
• Ensures customer project information is forwarded to other departments for quality service and timely billing.
• Documents, manages, and escalates project and customer issues and concerns as necessary.
• Communicates with other BGIS Departments to ensure agreements are managed and customer satisfaction is achieved.
• Evaluates industry standards for best practices and coordinates opportunities with clients.

Requirements

• Working knowledge of electrical/electronic and mechanical systems or equivalent industry experience.
• Proven customer service skills.
• Experience with industrial-level generators, Uninterruptable Power Supplies, HVAC, and power conditioning equipment.
• Technical competence with test equipment such as AC/DC amp probes, digital voltmeters, phase rotation meters, battery conductance testers, battery load testers, and micro-ohm meters.