Facility Service Manager (Jacksonville, FL)

Extra Space Storage - Lake Worth, FL

Full-time - Mid Level

Lake Worth, FL

1,001-5,000 employees

Warehousing and Storage

About the position

The Facility Service Manager at Extra Space Storage is responsible for leading the facility management function for a multi-site portfolio in the Jacksonville, Florida area. This role ensures the safety, security, and overall condition of the properties meet the highest standards. The manager will oversee facility maintenance, capital improvements, and provide training to achieve operational objectives. This position partners with the Divisional Vice President and collaborates with district management and site staff to assess facility conditions and develop long-term strategies for property enhancement.

Responsibilities

• Lead and manage facility maintenance and capital improvement activities for multiple properties.
• Partner with operations and cross-functional teams to develop and deliver successful outcomes.
• Manage capital projects, training, and communications to support business requirements.
• Develop and manage effective property management strategies leveraging technology and teamwork.
• Travel regularly to inspect property conditions and ensure compliance with safety and facility standards.
• Provide leadership and training on facility maintenance to operations staff.
• Manage vendor partnerships and contract administration in compliance with company policies.
• Communicate project schedules, updates, and completion status of capital projects.
• Maintain detailed project files and records, including invoice management and accounting.
• Develop and align on the annual capital facilities budget and assist in multi-year strategies for capital reserves.
• Review and approve unplanned work orders and invoices to ensure compliance with standards.
• Support disaster preparedness and response to property damage.
• Train operations staff to reduce unnecessary expenditures related to facility maintenance.
• Monitor damaged units and support their repair to return them to rentable condition.
• Multitask effectively to manage competing priorities and initiatives.

Requirements

• Bachelor's degree in business, construction, engineering, or related field preferred.
• 5-7 years of related experience or equivalent combination of education and experience.
• Professional certifications in facilities, project management, or construction are a plus.
• Working knowledge of facility or construction trades and ability to evaluate work quality.
• Highly proficient in current business software applications.
• Experience with project management software and computerized maintenance platforms is a plus.
• Excellent organizational and time management skills with high accuracy in prioritizing tasks.
• Ability to maintain confidentiality and handle sensitive interpersonal situations with professionalism.

Nice-to-haves

• Professional certifications in facilities, project management, or construction.
• Experience with project management software and computerized maintenance platforms.

Benefits

• Well defined career paths
• Great work/life balance and hybrid work schedule
• Medical, dental, and vision benefits
• Health Savings Account (HSA) or Flexible Spending (FSA)
• Company paid Life, AD&D, and Short- & Long-Term Disability
• 401K with company match after 90 days of service
• Holiday pay and paid time off
• Extensive wellness program
• Various employee discount programs
• Personal health advocate