Extra Space Storage
posted 3 months ago
About the position
At Extra Space Storage, we are looking for a Facility Service Manager to lead the facility management function for a multi-site portfolio of properties within a geographic region. This role is crucial in ensuring the safety, security, and overall condition of our storage facilities remains at the highest standards. The Facility Service Manager will manage all activities related to facility maintenance and capital improvements while providing exceptional support and training to achieve the operational objectives of each property. This position partners directly with the Divisional Vice President of operations and works closely with district management and site staff to assess facility conditions and develop multi-year strategies to maintain and enhance the physical plant assets at each property. The Facility Service Manager will be responsible for developing scopes of work, estimating budgets, competitively bidding, contracting, and managing timelines, communication, and spending for all capital projects within the region. This role requires regular travel to build relationships with operations partners and inspect property conditions to ensure safety, security, and facility standards are well maintained. The manager will also provide effective leadership and training on proper care and maintenance of the facility to operations staff, ensuring that all capital projects are managed effectively and that vendor partnerships are maintained. In addition to managing capital projects, the Facility Service Manager will develop and manage programs and effective property management strategies by leveraging technology, teamwork, attention to detail, and innovation. This position spans control over 100-135 properties across 6-8 districts, making it essential for the manager to multitask effectively to execute several simultaneous competing priorities and initiatives at various stages of development and execution. The role also involves maintaining detailed project files and records, tracking all projects, managing invoices, and ensuring compliance with approved budgets.
Responsibilities
- Partner with operations and cross-functional teams of internal stakeholders, vendors, and consultants to develop and deliver outcomes that meet success criteria.
- Manage capital projects, training, and communications as required to support business requirements.
- Develop and manage programs and effective property management strategies by leveraging technology, teamwork, attention to detail, and innovation to ensure delivery of business requirements.
- Travel regularly to build relationships with operations partners and inspect property conditions to ensure safety, security, and facility standards are well maintained.
- Provide effective leadership and training on proper care and maintenance of the facility to operations staff.
- Provide effective capital project management through the development of scope of work documents for projects and soliciting bids to obtain the highest quality and cost combination value.
- Manage and maintain strong vendor partnerships with qualified, licensed regional vendors and manage contract administration in compliance with all company policies.
- Provide regular communication of project schedules, updates, and completion status of capital projects.
- Verify the completion of work to ensure business results are achieved in compliance with company standards.
- Maintain detailed, current, and accurate project files and records including tracking of all projects, invoice management and accounting in compliance with approved budgets.
- Develop and gain alignment on the annual capital facilities budget for each property including documentation of future needs and assist in developing multi-year strategies for capital reserves and budget forecasting.
- Review, track, and approve unplanned work orders and invoices to ensure compliance with company standards, policies, budgets, and guidelines.
- Manage and support disaster preparedness and disaster response to property damage including damages from fires, hurricanes, and other natural or man-made disasters.
- Provide training and coaching to operations staff to reduce unnecessary expenditures by building knowledge around facility maintenance, vendor management, and cost controls.
- Regularly monitor damaged off-line units and provide support to immediately repair damaged units quickly and efficiently and return them to rentable condition.
- Multitask effectively to execute several simultaneous competing priorities and initiatives at various stages of development and execution.
- Perform other facility-related development, training and departmental duties as assigned.
Requirements
- Bachelor's degree in business, construction, engineering, or related field preferred plus 5-7 years' related experience or accredited education, training or an equivalent combination of education and experience considered.
- Professional certifications in facilities, project management or construction a plus.
- Working knowledge of facility or construction trades with the ability to evaluate quality of work in compliance with trade standards and building codes.
- Highly proficient in all current business software applications.
- Experience with project management software and computerized maintenance platforms a plus.
- Demonstrated excellence in organizational and time management skills with the ability to maintain a high degree of accuracy while setting own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
- Demonstrated ability to maintain a high degree of confidentiality, judgment, and discretion including the ability to use tact, diplomacy, and professionalism to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems on a consistent and continuing basis.
Nice-to-haves
- Experience in the self-storage industry.
- Knowledge of safety regulations and compliance standards.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits
- Well defined career paths
- Great work/life balance and hybrid work schedule
- Medical, dental, and vision benefits
- Health Savings Account (HSA) or Flexible Spending (FSA)
- Company paid Life, AD&D, and Short- & Long-Term Disability
- 401K with company match after 90 days of service
- Holiday pay and paid time off
- Extensive wellness program and various employee discount programs
- Personal health advocate
