Life Storage - Boston, MA
posted 3 months ago
About the position
At Extra Space Storage, we prioritize what matters to you. As a Facility Service Manager, you will lead the facility management function for a multi-site portfolio of commercial properties totaling over 10 million square feet within a designated geographic region. Your primary responsibility will be to ensure the safety, security, and overall condition of our storage facilities meets the highest standards. This role involves managing all activities related to facility maintenance and capital improvements, overseeing a budget exceeding $5 million annually, and providing exceptional customer service and facilities training to achieve operational objectives for each property. You will partner directly with the Divisional Vice President of operations, serving as a key member of the divisional support staff. Your collaboration with district management and site staff will be crucial in assessing facility conditions and developing budgets and multi-year strategies to maintain and enhance the physical assets at each property. You will be responsible for developing scopes of work, estimating budgets, competitively bidding, contracting, and managing timelines, communication, and spending for all capital projects within the region, with a strong emphasis on delivering business requirements for time, cost, and quality. In this role, you will travel regularly to build relationships with operations partners and inspect property conditions to ensure safety, security, and facility standards are well maintained. You will provide effective leadership and training on proper care and maintenance of the facilities to operations staff, manage capital projects, and ensure compliance with company policies. Your ability to multitask effectively will be essential as you execute several simultaneous competing priorities and initiatives at various stages of development and execution. Additionally, you will develop and grow your subject matter expertise and present facilities training and related content at department meetings.
Responsibilities
- Lead the facility management function for a multi-site portfolio of commercial properties.
- Manage all activities related to facility maintenance and capital improvements.
- Oversee a budget exceeding $5 million annually.
- Partner with the Divisional Vice President of operations and district management.
- Assess facility conditions and develop budgets and multi-year strategies.
- Develop scopes of work, estimate budgets, and manage timelines for capital projects.
- Provide effective leadership and training on facility maintenance to operations staff.
- Manage vendor partnerships and contract administration in compliance with company policies.
- Communicate project schedules, updates, and completion status of capital projects.
- Maintain detailed project files and records, including invoice management and accounting.
- Develop and align on the annual capital facilities budget for each property.
- Review and approve unplanned work orders and invoices for compliance with standards.
- Manage disaster preparedness and response to property damage.
- Provide training to reduce unnecessary expenditures related to facility maintenance.
- Monitor damaged off-line units and support their repair and return to rentable condition.
- Multitask effectively to execute competing priorities and initiatives.
- Present facilities training and related content at department meetings.
Requirements
- Bachelor's degree in business, construction, engineering, or related field preferred.
- 7+ years of related experience or equivalent combination of education and experience.
- Professional certifications in facilities, project management, or construction are a plus.
- Working knowledge of facility or construction trades and ability to evaluate quality of work.
- Highly proficient in current business software applications.
- Experience with project management software and computerized maintenance platforms is a plus.
- Demonstrated excellence in organizational and time management skills.
- Ability to maintain confidentiality, judgment, and discretion in interpersonal situations.
Nice-to-haves
- Professional certifications in facilities, project management, or construction.
- Experience with project management software and computerized maintenance platforms.
Benefits
- Well defined career paths
- Great work/life balance and hybrid work schedule
- Medical, dental, and vision benefits
- Health Savings Account (HSA) or Flexible Spending (FSA)
- Company paid Life, AD&D, and Short- & Long-Term Disability
- 401K with company match after 90 days of service
- Holiday pay and paid time off
- Extensive wellness program
- Various employee discount programs
- Personal health advocate
