Facility Service Manager

Extra Space Storage

Full-time - Mid Level

Warehousing and Storage

About the position

At Extra Space Storage, we are committed to creating a workplace that values our employees and fosters their growth. As a Facility Service Manager, you will lead the facility management function for a multi-site portfolio of properties in the Las Vegas, Nevada area. Your primary responsibility will be to ensure the safety, security, and overall condition of our facilities meet the highest standards. This role involves managing all activities related to facility maintenance and capital improvements while providing exceptional support and training to achieve the operational objectives of each property. You will work closely with the Divisional Vice President of operations and collaborate with district management and site staff to assess facility conditions and develop multi-year strategies for maintaining and enhancing our physical plant assets. In this position, you will develop scopes of work, estimate budgets, competitively bid, contract, and manage timelines, communication, and spending for all capital projects within the region. You will partner with operations and cross-functional teams, including internal stakeholders, vendors, and consultants, to deliver outcomes that meet success criteria. Regular travel will be required to build relationships with operations partners and inspect property conditions, ensuring that safety, security, and facility standards are upheld. You will also provide effective leadership and training on proper care and maintenance of the facilities to operations staff, manage vendor partnerships, and ensure compliance with company policies and standards. Your role will also involve maintaining detailed project files, tracking invoices, and managing the annual capital facilities budget for each property. You will be responsible for reviewing and approving unplanned work orders and invoices, managing disaster preparedness and response, and providing training to reduce unnecessary expenditures. The ability to multitask effectively and execute several simultaneous competing priorities is essential for success in this role.

Responsibilities

• Lead the facility management function for a multi-site portfolio of properties.
• Ensure safety, security, and overall condition of facilities meet the highest standards.
• Manage all activities related to facility maintenance and capital improvements.
• Provide exceptional support and training to achieve operational objectives of each property.
• Partner with Divisional Vice President of operations and district management.
• Develop scopes of work, estimate budgets, and manage timelines for capital projects.
• Collaborate with internal stakeholders, vendors, and consultants to deliver successful outcomes.
• Travel regularly to inspect property conditions and build relationships with operations partners.
• Provide effective leadership and training on facility maintenance to operations staff.
• Manage vendor partnerships and ensure compliance with company policies.
• Maintain detailed project files and track invoices in compliance with budgets.
• Develop and align on the annual capital facilities budget for each property.
• Review and approve unplanned work orders and invoices.
• Manage disaster preparedness and response to property damage.
• Provide training to reduce unnecessary expenditures and improve vendor management.
• Monitor damaged off-line units and support their repair and return to rentable condition.
• Multitask effectively to execute several competing priorities.

Requirements

• Bachelor's degree in business, construction, engineering, or related field preferred.
• 5-7 years of related experience or equivalent combination of education and experience.
• Professional certifications in facilities, project management, or construction are a plus.
• Working knowledge of facility or construction trades and ability to evaluate quality of work.
• Highly proficient in all current business software applications.
• Experience with project management software and computerized maintenance platforms is a plus.
• Demonstrated excellence in organizational and time management skills.
• Ability to maintain confidentiality, judgment, and discretion in interpersonal situations.
• Ability to respond appropriately to conflicts and problems.

Nice-to-haves

• Professional certifications in facilities management or project management.
• Experience with computerized maintenance management systems (CMMS).
• Knowledge of building codes and safety regulations.

Benefits

• Well defined career paths
• Great work/life balance and hybrid work schedule
• Medical, dental, and vision benefits
• Health Savings Account (HSA) or Flexible Spending (FSA)
• Company paid Life, AD&D, and Short- & Long-Term Disability
• 401K with company match after 90 days of service
• Holiday pay and paid time off
• Extensive wellness program and various employee discount programs
• Personal health advocate