Facility Solutions Manager / Account Manager - Southwest LA

$75,000 - $120,000/Yr

City Wide Facility Solutions - Long Beach, CA

Full-time - Mid Level

Long Beach, CA

Professional, Scientific, and Technical Services

About the position

City Wide Facility Solutions provides over 20 building maintenance solutions to our clients. We are seeking a motivated and self-starting account manager who is interested in helping us grow the business so that they can potentially grow with us. This is not an office job, as you will be visiting clients until the early afternoon every day, so if you like a changing workday that never gets boring and to be rewarded with both praise and financial incentives, keep reading! Facility Solutions Managers (FSMs) are account managers, outside sales representatives, and project managers. In this role, you will earn a competitive base salary with benefits to manage your assigned accounts and be given the autonomy to grow your book of business beyond your accounts through prospecting to earn uncapped commissions. The position requires the ability to prioritize work in a fast-paced environment of competing tasks, possess discipline in following a schedule, employ strong communication skills (written and verbal), perform accurate administrative work, manage projects from start to finish, and exhibit the competitive nature to thrive and have fun in a sales-driven culture. As a Facility Solutions Manager (FSM), you will be responsible for ensuring client satisfaction within your territory/account assignment through making regular visits to meet with your clients (Weekly, Bi-weekly, or Monthly) and inspecting the quality of work performed. You will manage between 50-60 accounts or $120k-$150k in contract revenue, based upon the size of the accounts you are assigned to, visiting between 6-8 accounts a day. Through regular visits with clients, you will develop strong relationships that ensure monthly retention meets or exceeds company targets and through suggestive selling, you will meet your monthly sales targets. You will be responsible for managing your assistant manager (Night Manager) to ensure problems are addressed, nighttime projects are completed, and scopes of work are followed in all accounts. You will make decisions about hiring and firing crews to perform work for your clients after vetting them. The administrative tasks you will be responsible for include submitting daily inspections of your accounts on the company software, sending clients written proposals, submitting orders for work and supplies you sell to your clients, keeping company records for your accounts, including crew assignments, sending contract exhibits to crews with accurate pay and fee information, maintaining tracking documents of crew assignment changes & billing/pay changes for your accounts, a pipeline of your proposed sales, and a monthly scorecard that tracks your progress toward the metrics performance is measured by. Metrics include Revenue Retention of 90% or greater, selling 40%-75% of contract dollars managed each month, starting 2 new crews per month, visiting clients 1-4 times per month, and maintaining a client rating of 8-10 (out of 10).

Responsibilities

• Manage assigned accounts and grow the book of business through prospecting.
• Ensure client satisfaction through regular visits and quality inspections.
• Manage between 50-60 accounts with contract revenue of $120k-$150k.
• Develop strong relationships with clients to ensure monthly retention meets or exceeds targets.
• Meet monthly sales targets through suggestive selling.
• Manage assistant manager to address problems and complete nighttime projects.
• Make hiring and firing decisions for crews performing work for clients.
• Perform administrative tasks including submitting daily inspections and sending proposals.
• Maintain accurate company records for accounts, including crew assignments and billing changes.
• Track progress toward performance metrics with a monthly scorecard.

Requirements

• 3-5 years of sales and management experience in building maintenance or facility management.
• High School diploma required; Bachelor's degree highly desirable.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive and outgoing personality with great relationship-building skills.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Benefits

• Paid training
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Cell phone reimbursement
• Vision insurance
• Life insurance