Facility Solutions Manager
City Wide Facility Solutions - Madison, WI
posted 3 months ago
About the position
Join City Wide Facility Solutions as a Facility Solutions Manager, where you can leverage your managerial skills in the dynamic building maintenance industry! We are seeking a dedicated and client-focused professional to oversee our service operations and ensure that our clients receive unparalleled service and support. As a Facility Solutions Manager, you will act as the primary point of contact for our commercial clients, playing a crucial role in maintaining and strengthening those relationships. You will be responsible for managing multiple accounts, supervising service teams, and ensuring compliance with service standards. Your goal will be to enhance client satisfaction while identifying opportunities for additional services. In this role, you will maintain ongoing relationships with existing clients, ensuring their needs are met and services are performed to the highest standards. You will conduct regular inspections to assess service quality and compliance, supervise and support service staff and contractors, facilitating training and performance evaluations. Additionally, you will identify upsell opportunities and promote additional services to clients, while developing and implementing strategies to improve client retention and satisfaction. Efficient management of client accounts will be essential, utilizing CRM tools for tracking interactions and service history.
Responsibilities
- Maintain ongoing relationships with existing clients, ensuring their needs are met and services are performed to the highest standards.
- Conduct regular inspections to assess service quality and compliance.
- Supervise and support service staff and contractors, facilitating training and performance evaluations.
- Identify upsell opportunities and promote additional services to clients.
- Develop and implement strategies to improve client retention and satisfaction.
- Manage client accounts efficiently by utilizing CRM tools for tracking interactions and service history.
Requirements
- 5+ years of experience in account management, operations, or related fields.
- Proven track record of managing client relationships and delivering high-quality service.
- Exceptional communication and interpersonal skills.
- Ability to work independently as well as in a team environment.
- Strong problem-solving capabilities and attention to detail.
- Proficient in Microsoft Office and CRM platforms.
- Valid driver's license and reliable transportation required.
Benefits
- Uncapped commission and bonus
- 8 paid Holidays
- Protected territory
- Mileage reimbursement
- Company issued equipment (cellphone, laptop, and tablet)
