Facility Solutions Manager

City Wide Facility Solutions - Rogers, AR

Full-time - Mid Level

Rogers, AR

Professional, Scientific, and Technical Services

About the position

The Facility Solutions Manager is responsible for overseeing the business operations of a designated client-contracted service area. This role involves providing field support, training, and guidance for new clients, as well as ensuring compliance with client requirements through inspections of contractor performance. The manager will also troubleshoot customer requests and complaints, coordinate site visits, and foster long-term relationships with clients and contractors. Additional duties include negotiating contracts, procuring supplies, and maintaining high levels of client satisfaction.

Responsibilities

• Provide field support and training for new clients.
• Inspect contractor performance and ensure compliance with client requirements.
• Troubleshoot customer requests and complaints.
• Coordinate site visits to ensure service quality.
• Develop long-term relationships with clients and contractors.
• Negotiate contracts and procure necessary supplies.
• Ensure high client satisfaction.

Requirements

• 3-5 years of sales and management experience in building maintenance, facility management, or equivalent.
• High School diploma required; bachelor's degree highly desirable.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive and outgoing personality with strong relationship-building skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and knowledgeable in CRM databases.
• Must have reliable transportation.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & National Holidays)
• Training & Development Opportunities