Facility Technician

$32,942 - $87,568/Yr

AT&T - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

5,001-10,000 employees

Telecommunications

About the position

The Facility Technician role at AT&T involves providing technical support and maintenance for telecommunications services. This position requires a blend of technical skills and customer service, as technicians will interact with customers while performing installation and repair tasks. The role is temporary and offers competitive hourly wages, with opportunities for professional growth within the company.

Responsibilities

• Provides consistent, respectful and professional internal/external customer care.
• Initializes and maintains open communication to ensure high customer satisfaction.
• Reviews and interprets work orders and circuit diagrams, following standard practices.
• Receives work orders and instructions from supervisor or computer access terminal.
• Analyzes complex schematic drawings to determine work to be done and sequence of tasks.
• Performs work inside and outside to provide telephone service between the central office and customer premises.
• Interacts with customers on construction installation or repair work.
• Works with various tools and equipment including hot metal, digital loop carrier equipment, and fiber optic cables.
• Prepares newly installed cables and fibers for splicing by removing outer sheath and insulation.
• Splices cables in various configurations including aerial, underground, and submarine.
• Identifies conductors in adjoining cable sections using test signals and fiber optic test equipment.
• Operates hydraulic aerial lifts and ladders mounted on trucks.
• Tests for toxic and explosive gas before entering manholes and cleans them as necessary.
• Communicates with other employees about completed work and requests information regarding assignments.
• Repairs, routines, and maintains cable plant and digital loop carrier equipment.
• Uses test equipment to isolate faults or identify defective fibers.
• Turns up, routines, troubleshoots, and maintains digital carrier equipment.
• Removes, tests, and replaces plug-in carrier equipment in various locations.
• Follows established safety procedures and utilizes equipment resources safely.

Requirements

• High school diploma or equivalent.
• Experience in telecommunications or related field preferred.
• Ability to read and interpret technical documents and schematics.
• Strong customer service skills and ability to communicate effectively with customers and team members.
• Familiarity with tools and equipment used in telecommunications installation and repair.

Nice-to-haves

• Technical certifications in telecommunications or related fields.
• Experience with fiber optic installation and maintenance.
• Knowledge of safety procedures in telecommunications work.

Benefits

• Competitive hourly wage ranging from $19.56 to $43.48 per hour.
• Potential for overtime pay.
• Health insurance options available.
• 401(k) retirement plan with company match.
• Paid time off and holidays.