Facility Technician

$40,685 - $90,438/Yr

AT&T - Pembroke Pines, FL

Full-time - Entry Level

Pembroke Pines, FL

10,001+ employees

Telecommunications

About the position

The Facility Technician role at AT&T involves providing technical support and maintenance for telecommunications services. This position requires a blend of customer service, technical skills, and safety awareness, as technicians work both indoors and outdoors to ensure reliable service delivery. The role is temporary and offers competitive hourly wages based on experience and location.

Responsibilities

• Provides consistent, respectful, and professional internal/external customer care.
• Initializes and maintains open communication to ensure high customer satisfaction.
• Reviews and interprets work orders and circuit diagrams, following standard practices.
• Receives work orders and instructions from supervisors or computer access terminals.
• Analyzes complex schematic drawings to determine work to be done and sequence of tasks.
• Performs work inside and outside to provide telephone service between the central office and customer premises.
• Interacts with customers regarding construction installation or repair work.
• Works with tools, digital loop carrier equipment, fiber optic cables, and associated equipment.
• Prepares newly installed cables, conductors, and fibers for splicing by removing outer sheath and insulation.
• Splices cables in various configurations including aerial, underground, and submarine.
• Identifies conductors in adjoining cable sections using test signals and fiber optic test equipment.
• Operates hydraulic aerial lifts and ladders mounted on trucks.
• Makes necessary tests for toxic and explosive gas before entering manholes and continues tests while working in manholes.
• Repairs, routines, and maintains cable plant, fiber optic plant, and digital loop carrier equipment.
• Uses test equipment to isolate conductor faults or identify defective fibers.
• Turns up, routines, troubleshoots, and maintains digital carrier equipment.
• Removes, tests, and replaces plug-in carrier equipment in various locations.

Requirements

• High school diploma or equivalent.
• Experience in telecommunications or a related field.
• Ability to read and interpret technical documents and schematics.
• Proficiency in using electrical instruments and test equipment.
• Strong customer service skills and ability to communicate effectively.

Nice-to-haves

• Certification in telecommunications or related technical field.
• Experience with fiber optic splicing and testing.
• Knowledge of safety procedures in telecommunications work.

Benefits

• Company truck for work-related travel.