Facility Technician

$40,685 - $90,438/Yr

AT&T - Fort Lauderdale, FL

Full-time - Entry Level

Fort Lauderdale, FL

10,001+ employees

Telecommunications

About the position

The Facility Technician role at AT&T involves providing technical support and maintenance for telecommunications services. This position requires a blend of technical skills and customer service, ensuring that all work is performed to the highest standards while maintaining effective communication with customers and team members. The role is temporary and offers competitive hourly wages based on experience and location.

Responsibilities

• Provides consistent, respectful, and professional internal/external customer care.
• Initializes and maintains open communication to ensure customer satisfaction.
• Reviews and interprets work orders and circuit diagrams, following standard practices.
• Receives work orders and instructions from supervisors or computer access terminals.
• Analyzes complex schematic drawings to determine work to be done and sequence of tasks.
• Performs work both inside and outside to provide telephone service between the central office and customer premises.
• Interacts with customers regarding construction installation or repair work.
• Works with various tools and equipment, including hot metal, digital loop carrier equipment, and fiber optic cables.
• Prepares newly installed cables and fibers for splicing by removing outer sheath and insulation.
• Splices cables in various configurations, including aerial, underground, and submarine.
• Identifies conductors in adjoining cable sections according to diagrams and specifications.
• Operates hydraulic aerial lifts and ladders mounted on trucks.
• Tests for toxic and explosive gas before entering manholes and cleans them as necessary.
• Communicates with other employees about completed work and requests information regarding assignments.
• Repairs, routines, and maintains cable and fiber optic plants and digital loop carrier equipment.
• Uses test equipment to isolate faults or identify defective fibers.
• Turns up, routines, troubleshoots, and maintains digital carrier equipment.
• Removes, tests, and replaces plug-in carrier equipment in various locations.
• Follows established safety procedures and utilizes equipment resources safely.

Requirements

• High school diploma or equivalent.
• Experience in telecommunications or a related field.
• Ability to read and interpret technical documents and schematics.
• Proficiency in using various tools and test equipment related to telecommunications.
• Strong customer service skills and ability to communicate effectively with customers and team members.
• Ability to work in various weather conditions and perform physical tasks, including lifting up to 120 pounds.

Nice-to-haves

• Certification in telecommunications or related technical field.
• Experience with fiber optic splicing and testing.
• Knowledge of safety procedures related to telecommunications work.

Benefits

• Company truck provided for work-related travel.