Factory Support IT Technician - 1st Shift - LaFayette, GA

$39,520 - $52,000/Yr

Allied Digital Services - LaFayette, GA

Full-time

LaFayette, GA

Professional, Scientific, and Technical Services

About the position

The Factory Support IT Technician is responsible for providing technical support and maintenance for factory floor software and hardware, including industrial scanners and end-user computing equipment. This role involves troubleshooting, repair, and preventative maintenance, ensuring that all systems operate efficiently and meet specified service level agreements (SLAs). The technician acts as a liaison between users and departments to resolve issues and improve operational efficiency.

Responsibilities

• Provide factory floor IT support with proprietary software and hardware.
• Provide basic industrial scanner support including troubleshooting and configuration.
• Provide onsite support to Authorized Users with operational and technical support to meet specified SLAs.
• Resolve incidents and problems associated with end-user computing (EUC) equipment.
• Perform reactive troubleshooting to identify potential incidents or problems and eliminate them.
• Support Authorized Users in connecting to the corporate network and assist with LAN, WAN, and file services access.
• Provide repair and maintenance for mobile devices.
• Install, upgrade, and repair EUC equipment such as desktops, laptops, and peripherals.
• Provide software break/fix services and replace non-warranty assets for end users.
• Support end users with mobile computing platforms.
• Provide support for various equipment including desktop devices, mobile devices, and printers.
• Create, change, and remove printer configurations and queues based on requests.
• Provide on-site hardware support for troubleshooting end-user computing technologies.
• Utilize problem management databases to track and report on customer calls and requests.
• Communicate technical information to both technical and non-technical team members and customers.
• Provide deskside support services as required.

Requirements

• 3+ years of related work experience in IT support or a similar role.
• High school diploma or GED required; Associate's degree preferred.
• A+ Certification is required.
• Sound knowledge of imaging tools (Ghost, MDT).
• Sound knowledge of data backup and recovery tools (USMT).
• Experience installing, upgrading, and migrating to Windows 7/10.
• Experience deploying Windows 7/10 in large enterprises.
• Ability to configure hardware and applications, network connectivity, and access to resources.
• Experience monitoring and maintaining systems that run Windows 7/10.

Benefits

• Full-time position with competitive pay ranging from $19.00 to $25.00 per hour.
• Regular working hours from Monday to Friday, with occasional weekend and after-hours work possible.