Faculty Group Practice Secretary II Intake/Scheduler ** Bard Avenue, Staten Island **

$55,616 - $55,616/Yr

NYU Langone Health - New York, NY

Full-time - Entry Level

New York, NY

Hospitals

About the position

The Faculty Group Practice Secretary II Intake/Scheduler at NYU Grossman School of Medicine plays a crucial role in supporting practice operations through various administrative tasks. This position involves greeting patients, answering calls, scheduling appointments, and ensuring a positive patient experience. The successful candidate will also serve as a lead in front desk operations, providing training and support for new hires.

Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed
• Serves as a lead in front desk operations by being the primary trainer and supporting the onboarding of new front desk employees
• Responsible for greeting patients and performing intake functions including registration forms collection updating information and co-payment collection
• Monitors Department Appointment Report for appointment notes, insurance flags, and/or patients who need further assistance
• Gathers all patient demographic related data and materials from patients and/or their representatives
• Obtains insurance information, verifies insurance eligibility electronically, and collects insurance referral if applicable
• Advises and/or collects patient and financial related documents and policies for patient visits
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Check Mate kiosks and assists patients in using the kiosk when needed
• Scans all necessary documents into Epic and ensures scanned documents are scanned to the correct location/order in Epic
• Reports errors or issues arising from checkmate kiosk patient secure devices or other equipment to management
• Monitors waiting areas to identify and communicate wait times
• Performs check out functions including providing after visit summary information and scheduling follow up visits
• Answers phone calls and requests in a professional and patient friendly manner
• Schedules routine appointments and follow ups for visits
• Asks patients to verify demographic info and makes necessary edits
• Addresses patients and callers in a pleasant and professional manner while screening and/or handling calls
• Releases medical records in accordance with HIPAA and FGP ROI guidelines
• Maintains patient privacy as it relates to HIPAA standards
• Refers all inquiries regarding pre-authorizations/certifications to the appropriate person or area
• Monitors and completes patient front end work queues
• Remains current on latest best practices policies and protocols
• Maintains cleanliness of both personal and patient space including waiting areas
• Demonstrates knowledge of the organization’s service standards and incorporates them into performance duties
• Provides material such as forms and letters for appropriate patient and/or provider needs
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff
• Exercises skill in prioritizing assignments to complete work in a timely manner
• Demonstrates communication skills when obtaining and conveying information to physicians, nurses, and staff

Requirements

• High School diploma
• Three years of relevant medical clerical experience
• Knowledge of medical terminology
• Light accurate keyboarding skills
• Excellent organizational, interpersonal, and communications skills

Nice-to-haves

• Background in computer literacy
• Knowledge of computer-based scheduling and appointment programs
• Excellent telephone skills
• Prior physician practice experience

Benefits

• Health insurance
• Paid holidays
• Professional development opportunities
• Diversity and inclusion programs