Faculty Support Specialist

Pearson Education - Frankfort, KY

Full-time - Entry Level

Frankfort, KY

Publishing Industries

About the position

The successful applicant will join a team responsible for providing the highest level of faculty support to Pearson educators, answering inquiries and building understanding with Pearson courseware and its functionality. This role involves coaching Faculty Support Associates, handling escalations, proactively engaging with top adoptions, and providing guidance for accounts requiring a higher service level. The position demands leadership, strong time management, resourcefulness, and excellent communication skills, with additional coverage hours required during peak periods.

Responsibilities

• Provide high-level faculty support to Pearson educators.
• Coach Faculty Support Associates and handle escalations requiring expert help.
• Proactively check in with top adoptions and engage with at-risk adoptions.
• Handle course builds and provide guidance for accounts needing higher service levels.
• Run instructor onboarding sessions and assist with special adoptions.

Requirements

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/setup with technology.
• Excellent written and verbal communication skills, able to present clearly to all levels.
• Curiosity, creative thinking, analytical skills, and problem-solving abilities.
• Excellent organizational and time management skills to meet multiple deadlines.
• Knowledge of educational technology and ability to stay updated with new technology.
• Ability to learn new skills and share them with the team.
• Highly motivated, energetic, and collaborative personality.
• Ability to work with cross-functional teams to resolve faculty needs quickly.
• Demonstrated leadership through personal responsibility and teamwork.
• Flexibility to schedule changes or additional coverage during peak periods.

Nice-to-haves

• Experience working with Pearson Higher Education products and tools.

Benefits

• Remote work opportunity
• Flexible scheduling during peak periods
• Professional development opportunities
• Inclusive workplace culture
• Diversity, equity, and inclusion initiatives