Family Entertainment Center - General Manager

Full-time - Mid Level

Elizabeth, NJ

Performing Arts, Spectator Sports, and Related Industries

About the position

The General Manager at Round One Entertainment is responsible for overseeing the sales, profits, staffing, and overall operations of the store located in Elizabeth, NJ. This role involves leading the team to achieve business goals related to revenue, customer satisfaction, and employee morale while ensuring compliance with company policies and procedures. The General Manager will also focus on providing exceptional customer service and maintaining a positive store image.

Responsibilities

• Responsible for the sales and profit projections as outlined by Executive Management.
• Meet or exceed sales goals through the efficient execution of Company policies and procedures.
• Directly supervise department managers to ensure compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels.
• Investigate employee issues with assistance from Human Resources.
• Hold weekly staff meetings with department managers to discuss and resolve operational issues.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Create, prepare, and submit reports to corporate such as Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
• Create the manager's monthly schedule.
• Provide store operations and personnel budget plan to Executive Management for review and approval.
• Write operations manual to include day-to-day procedures to be followed by the department.
• Prepare and present performance evaluations and counseling notices to direct reports.
• Interact with customers in a courteous and professional manner.
• Extend job offers to candidates considered for employment at the store level.
• Develop a diverse, high-performance team by coaching, counseling, and mentoring.
• Audit refunds and/or credits against itemized sales from the previous day.
• Administer IIPP procedures, Safety programs, and procedures.

Requirements

• Bachelor's degree preferred but not required.
• 3+ years of GM management experience in team building and sales development.
• Strong operational skills within a fast-casual theme concept.
• Superior customer service skills.
• Strong verbal communication skills with a positive attitude.
• Ability to plan activities, set goals, and effectively manage time.

Nice-to-haves

• Experience in food and beverage management (2 years preferred).
• Experience in hospitality (3 years preferred).

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount