Family Service Advisor (Inside Sales)

$41,600 - $83,200/Yr

Evergreen Washelli - Seattle, WA

Full-time - Entry Level

Seattle, WA

Personal and Laundry Services

About the position

The Family Service Advisor role at Evergreen Washelli is an inside sales position focused on providing compassionate service to families in need of funeral and cemetery pre-arrangements. This position offers a unique opportunity to work in a supportive environment with unlimited earning potential through a transparent commission structure. The role emphasizes integrity, work ethic, and a positive attitude, making it ideal for individuals who are customer-focused and looking for a meaningful career in sales.

Responsibilities

• Lead Generation: Holds self-accountable for prospecting and follow up.
• Obtains referrals from families served by the location.
• Networks and builds community and civic relationships.
• Explains and presents presentations to families served and referred families.
• Maintains and tracks activity levels to ensure productivity.
• Build Relationships with Families: Responds to client inquiries in a timely, respectful, sensitive and professional manner.
• Connects with families through listening, honest communication and genuine concern.
• Develops an understanding of each family's unique needs and offers solutions that provide value to them.
• Stays in touch with families to ensure satisfaction.
• Prepares for all appointments and performs all procedures with professionalism and attention to detail.
• Follows through on all customer problems and requests.
• Builds trust-based relationships to earn the right to ask for referrals.
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning.
• Teamwork: Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future.
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service.
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales.

Requirements

• Bilingual
• Experience with CRM software
• Life Insurance License
• Sales experience
• Customer service skills
• Familiarity with Salesforce
• Driver's License
• Account management experience
• Strong communication skills
• Negotiation skills
• Technical sales experience
• Time management skills

Nice-to-haves

• Experience in account management
• Familiarity with sales processes

Benefits

• Paid training
• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• On-the-job training
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Life insurance