Family Service Counselor (Sales)

Park Lawn Corporation - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

Professional, Scientific, and Technical Services

About the position

The Family Service Counselor (Sales) is responsible for establishing professional relationships with client families to ensure their needs are met during times of need or on a pre-need basis. This role involves guiding families through options related to interment, cemetery property, and related merchandise and services, while exceeding their expectations. The counselor will also engage in community outreach to develop new prospects and maintain compliance with state and industry regulations.

Responsibilities

• Establish professional relationships with client families to meet their needs.
• Provide tours and guide families to cemetery lot locations.
• Build relationships and ensure excellent service while attending services and visitations.
• Schedule and conduct aftercare appointments to ensure client family satisfaction and obtain referrals.
• Ensure compliance with state and industry regulations by accurately completing required documents.
• Maintain strict adherence to pricing structures and submit all contracts and required documents timely.
• Report progress to the Sales Manager and submit required reports.
• Conduct presentations to highlight merchandise and services at various locations.
• Sustain positive communication with all funeral homes and departments.
• Meet or exceed company standards in revenue generation.
• Protect confidentiality of company and client family information.
• Participate in required training initiatives.
• Identify and respond to hazards at location and on grounds.

Requirements

• Four-year degree or equivalent combination of education, training, and experience preferred.
• Proven track record of success in outside sales production strongly preferred.
• Valid state issued driver's license in good standing and acceptable driving record.
• Ability to read, write, and speak English fluently; bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) preferred.

Nice-to-haves

• Experience in time management.
• Ability to handle multiple projects and prioritize tasks.

Benefits

• 401(k)
• Employee discounts
• Health insurance