Unclassified - Winchester, VA
posted about 2 months ago
The Family Services Manager is a pivotal management role within the Family Services occupational group, responsible for overseeing the operations of a major social services program. This position entails developing and implementing operating policies and procedures that align with the departmental and divisional goals and objectives. The Family Services Manager plays a crucial role in ensuring the effective delivery of services by directing the resolution of service delivery problems and managing the work of direct services programs. This includes supervising Family Services Supervisors and other assigned staff, identifying issues and concerns, and providing leadership in the development of strategies aimed at enhancing the quality and array of agency programs and services. In this role, the Family Services Manager will manage and direct the activities and functions of a multifaceted social services program. This includes monitoring service delivery and implementing necessary organizational changes to achieve established goals and objectives. The manager will be responsible for developing and revising operating plans and procedures in accordance with the overall goals of the department, ensuring that policies and procedures facilitate effective service delivery. Additionally, the manager will plan, assign, review, and evaluate the work of supervisory staff to ensure the effective delivery of services. As a member of the senior management team, the Family Services Manager will participate in examining county and statewide needs and issues, collaborating closely with other managers to develop, implement, and monitor new or revised service programs or delivery methods. The role also involves working with other state, community, or private social service providers to ensure quality service delivery, particularly in the area of social services. Effective communication, both orally and in writing, is essential for success in this position, as is the ability to manage a multifaceted social services program and ensure quality service delivery.