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The Family Support Coordinator at the Massachusetts Down Syndrome Congress (MDSC) is responsible for coordinating parent support services, particularly overseeing the Parents' First Call Program. This role involves recruiting and training parent mentors, interfacing with support group leaders, and ensuring timely support for new families. The coordinator also plays a key role in community education and outreach, organizing events, and collaborating with healthcare professionals to promote awareness and support for families with children with Down syndrome.