FAMILY SUPPORT SPECIALIST I/II

Clark County Nv • Las Vegas, NV

391d • $42,994 - $71,947

About The Position

The Family Support Specialist I/II position at the Clark County District Attorney's Office involves establishing and enforcing child support obligations, locating absent parents, and establishing paternity. This role is crucial in supporting families and ensuring compliance with child support laws. The position offers a pathway for career advancement from Family Support Specialist I to II upon successful completion of training.

Requirements

• Equivalent to graduation from high school AND three (3) years of full-time experience in office or administrative support involving significant public contact for Family Support Specialist I.
• One (1) year of full-time experience establishing, processing and/or enforcing family support obligations for Family Support Specialist II.

Nice To Haves

• Experience in a legal setting and meeting critical deadlines.
• Experience working in case management.
• Experience working with highly sensitive and confidential records and case files.

Responsibilities

• Inputs and assesses child support applications.
• Determines if paternity needs to be established and provides for genetic testing.
• Interviews involved parties to confirm facts, verify data, and locate persons and financial assets.
• Reviews financial assets to determine ability to pay child support.
• Discusses, negotiates and establishes child support amount and arrears payments.
• Examines cases and recommends modifications on existing child support obligations when needed.
• Executes collection calls, written and/or in-person interactions to solicit child support payments and/or set-up repayment plans on overdue accounts.
• Monitors compliance with court orders.
• Works in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
• Communicates in person, by telephone, or in writing with customers, out-of-state agencies, attorneys and local businesses to obtain and provide information.
• Provides superior customer service by assessing customer needs and providing information on their accounts.
• Explains family support laws and regulations and assists customers in completing forms.
• Mediates visitation between involved parties.
• Processes legal documents and prepares materials for trial, conferences, findings of fact and conclusions of law according to an attorney's directions.
• Serves legal process papers.
• Confers with and assists family support attorneys.
• Uses and maneuvers through multiple computer programs to manage and update electronic case files.
• Reviews and ensures quality control of inputted information and data for accuracy.
• Creates reports, correspondence and other written materials.
• Files documents, letters and related materials.
• Meets monthly quantitative and qualitative performance standards and federal performance measure goals.
• Attends training and meetings and contributes to the efficiency and effectiveness of the unit's service.
• May be required to testify in court.
• May drive a County or personal motor vehicle to attend off-site meetings.

Benefits

• Flexible Schedules including 4/10 options
• 100% Employer Paid Defined Benefit Retirement
• No Social Security Deduction
• No State Income Taxes
• Employer Sponsored Health Plans Offered - Choice of PPO or EPO
• Employer pays 90% of medical premium
• Pharmacy Benefits
• 24/7 Telephone Advice Nurse - no employee cost
• Teledoc, Doctoroo, and Dispatch Health
• Retiree insurance - eligible after 5 years of service
• Dental and Vision Insurance
• Life Insurance - Employer Paid
• Long Term Disability - Employer Paid
• Generous Leave Accruals including 13 Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Parental Leave - Up to 90 days
• Employee Assistance Program
• Onsite Fitness Center - $12/month

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED