Faneuil - COR - Customer Service Utilities NE

About the position

The Customer Service Representative position at Continuum Global Solutions involves delivering exceptional customer service to clients through various communication channels including phone, email, and chat. The role focuses on addressing customer inquiries related to billing, service requests, and issues such as power outages, while ensuring a positive customer experience. This full-time remote position offers paid training and opportunities for professional growth.

Responsibilities

• Actively listen to customers to understand their concerns and needs, building rapport to make them feel heard and cared for.
• Provide essential support in navigating customer inquiries and explaining solutions in simple terms.
• Discover solutions using tools and resources to meet customer needs effectively.
• Handle difficult calls regarding service interruptions, such as electricity shut-offs, and manage escalated service issues.
• Empathize with customers and resolve concerns to simplify their experience.
• Navigate through multiple computer applications with speed and accuracy.

Requirements

• Must be 18 years or older and possess a high school diploma or equivalent.
• Minimum of 1 year of customer service call center experience required.
• Self-driven with the ability to focus on tasks for extended periods.
• Exceptional customer service, active listening, and verbal and written communication skills.
• High computer proficiency and overall technical knowledge are essential.
• Open availability between 10:00am-7:00pm Central Standard Time, with variable training hours.
• Professional positive attitude and courteous telephone etiquette are necessary.
• Customer-focused personality with motivation to achieve goals.
• Must pass a background check including credit review and assessments during training.

Benefits

• $15 per hour plus performance-based incentives.
• Access to up to 50% of pay immediately after shifts.
• Health Insurance (Medical, Dental, Vision) and other benefits.
• Pet Insurance.
• Paid virtual training.
• Remote work environment.
• Opportunities for professional development.