Fast Track Claims Specialist

About the position

The Fast Track Claims Specialist at AIG is responsible for investigating, evaluating, and resolving first and third-party auto liability claims, minor injury claims, and low complexity general liability losses. This role emphasizes exceptional customer service, thorough documentation, and compliance with regulatory standards, all while maintaining high standards of professionalism and empathy in claims handling.

Responsibilities

• Investigate, evaluate, and resolve first and third-party auto liability claims, minor injury claims, and low complexity general liability losses.
• Provide exceptional customer service and maintain ongoing communication with stakeholders throughout the claims process.
• Conduct thorough investigations of coverage, liability, and damages, documenting facts and maintaining evidence to support claim resolution.
• Establish appropriate loss and expense reserves with documented rationale and conduct ongoing reviews of reserves throughout the life of the claim.
• Demonstrate technical efficiency through timely execution of best claim handling practices and guidelines.
• Communicate effectively with internal and external customers regarding claims and account issues.
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.

Requirements

• Bachelor's degree or equivalent work experience.
• 2 years previous claim handling experience preferred.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Analytical with good decision-making skills.
• Strong organizational skills and detail-oriented.
• Ability to work independently, handle multiple tasks simultaneously, and exercise good judgment.
• Property and casualty licenses required, to be obtained within 6 months of hire.

Benefits

• Health insurance
• Professional development opportunities
• Flexible work arrangements
• Diversity and inclusion learning programs
• Cultural awareness activities
• Employee Resource Groups (ERGs)