FCM - Proposal Content Manager - Boston, MA

About the position

The Proposal Content Manager at FCM Travel will oversee the management of the RFP response content library, ensuring that all documents and information are current and accessible. This role involves developing processes to streamline the maintenance of proposal-related content and collaborating with various teams to enhance the quality and consistency of the content. The position is integral to the sales operation, requiring a proactive approach to content management and communication with subject matter experts.

Responsibilities

• Manage RFP response content library (Responsive)
• Become the knowledge manager of all FCM products and services for our team
• Establish content management processes to incorporate new responses and/or edits to existing information in Responsive
• Enhance database search functionality by soliciting feedback from end-users and tagging appropriately
• Work with subject matter experts (SMEs), marketing, product development, leadership, and others to develop, update and maintain the library
• Maintain SME list and communicate updates with the team
• Regularly check for expiring content to update or remind SMEs to review, as needed
• Edit content to ensure it meets guidelines: answers questions, is concise and crisp, maintains consistency of voice, reflects FCM branding, style, and formatting
• Become our Responsive SME, add/support training of new users (as appropriate), and assist with complex uploads or other functionality requests as needed
• Manage access to supplemental sales material available via other repositories such as SharePoint, Highspot, and Smartsheet
• Interface with proposal colleagues in other FCM markets worldwide

Requirements

• Minimum five years of content management or RFP writing experience - travel industry experience required
• Thorough understanding of RFP processes and drivers of RFP success
• Proactively share best practices with team
• Collaborate with team and consistently communicate updates
• Moderate the new/updated content queue in Responsive
• Technically proficient in RFP database technologies (Responsive a plus), Microsoft Office suite, SharePoint, and Salesforce
• Excellent project management and organizational skills, including the ability to marshal resources, communicate, and manage timelines
• Skilled writer, editor, and proofreader
• High attention to detail
• Analytical and critical thinking skills for understanding complex ideas and explaining them simply to others in both oral and written formats
• Ability to multi-task and effectively balance priorities
• Ability to take control and manage tasks or projects independently from start to end
• Ability to work in a fast-paced, dynamic environment
• Solutions-driven self-starter who can jump in and support the team during extremely busy periods
• Proactive and flexible

Benefits

• Paid Time Off
• Up to 15 Vacation Days accrued per year
• 5 Sick Days accrued per year
• 3 Personal Days
• 1 Diversity Day
• 1 Volunteer Day
• 8 Recognized Holidays
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match