Federal Data Center Technician - Manassas, VA - Active Full Scope Poly Required

$98,000 - $140,000/Yr

SOC Support Services - Manassas, VA

Full-time - Mid Level

Manassas, VA

Administrative and Support Services

About the position

Federal Data Center Tech needed for a Direct hire opportunity with SOC's client to work in Manassas, VA. This position requires an active TS/SCI with Full Scope Poly. The role involves providing exceptional customer service, resolving customer challenges, and applying technical knowledge to operate in critical technology areas. The candidate will also mentor team members and act as a consultant in service delivery business and technology.

Responsibilities

• Ability to effectively communicate and answer customer inquiries.
• Provide exceptional customer service and resolutions in a time-efficient manner.
• Excellent problem-solving skills.
• Active listening and strong communication skills.
• Ability to adapt and work well in a Data Center environment.
• Resolve customer challenges and provide accurate and definitive information.
• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Mentor/assist less-experienced team members on complex incidents.

Requirements

• US Citizen, TS/SCI Security Clearance with Full Scope Poly Required
• Bachelor's degree preferred or Associate degree holder (technical field)
• Direct, Data Center experience, 2+ years
• Fluent in English, both written and verbal
• Technologically savvy, excellent use of systems
• Quick learner
• Excellent communication skills, verbal and written
• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
• Experienced knowledge of change management process and tools in complex environment.

Nice-to-haves

• Experience with ServiceNow, Nlyte and Jira a big plus
• Anticipate Customer needs, develop proposed solutions, and build consensus
• Provide Mission Critical customer recommendations to improve processes.