Federal Program Manager Utah, TS SCI with Polygraph

$89,400 - $206,500/Yr

Hewlett Packard Enterprise - Salt Lake City, UT

Full-time - Senior

Salt Lake City, UT

Computer and Electronic Product Manufacturing

About the position

The Federal Program Manager at Hewlett Packard Enterprise (HPE) is responsible for leading complex customer engagements, ensuring that projects meet scope, time, budget, and quality expectations. This role requires a deep understanding of technical and business aspects to create effective solutions for customers. The position involves mentoring team members, managing multiple projects, and acting as a trusted advisor to both customers and internal teams. The role is onsite at a customer location and requires a TS/SCI clearance with a polygraph.

Responsibilities

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Review statement of work and manage to customer requirements.
• Work with manufacturing teams to plan/build/ship systems to customer.
• Manage projects effectively with competing priorities.
• Develop and grow assigned customer account relationships with complex and strategic accounts.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Design and deliver support solutions using specific industry knowledge and expertise.
• Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
• Provide suggestions for operational efficiencies.
• Create and deliver contract related documents.
• Lead Customer Expectation management as part of escalation process.
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
• Lead Quarterly, monthly, and/or weekly meetings to manage support, applying project and task management for customer deliverables.

Requirements

• Bachelor's Degree
• 10 years experience in program/project management or in like roles/businesses
• ITIL Certified preferred
• PMP Certified preferred
• NFPA certification preferred
• Advanced degree preferred
• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• Basic understanding of technology to ask reasonable follow-up questions and track progress of a technical issue with customer.
• Basic knowledge of AC and DC power, electronics, and fluid mechanics related to cooling systems.
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
• Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.

Nice-to-haves

• Mission Critical and ITIL certifications
• Advanced skills in project management, communication, analysis, and presentation.
• Experienced knowledge of change management process and tools in complex environment.

Benefits

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Diversity, Inclusion & Belonging initiatives